Also i Uncovered there scam as too weight after your freight ships they add weight then a few weeks later charge more to your card usually more than the original shipment , i know its fraud because we weigh our shipments and they mysteriously would double in weight once they shipped! There are other complaints about this on the freight center yelp page as well !
Also i feel wire fraud charges are in order for freight center ! After all what they are doing is against the law!
Hundreds of complaints from multiple websites aggregated below :
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http://tomlong759.wix.com/freightcenter-fraud
Freight Center fraud Alert!!! DO NOT USE ...
6 mins ago - Freight Center fraud Alert!!! DO NOT USE FREIGHTCENTER.COM Freight Center Fraud ALERT!
Ripoff Report | Freight Center Complaint Review Nationwide ...
www.ripoffreport.com/.../Freight-Center/.../Freight-Center-Fraud-Palm-H...
Aug 31, 2015 - Freight Center Complaint Review: Freight Center Fraud Palm Harbor Florida.
FreightCenter THE Most Despicable Place To Work Trinity ...
www.ripoffreport.com/.../FreightCenter/.../FreightCenter-THE-Most-Des...
Dec 7, 2015 - FreightCenter Complaint Review: FreightCenter THE Most Despicable Place To Work Trinity Florida.
Ripoff Report | Freightcenter Complaint Review Palm ...
www.ripoffreport.com/.../Freightcenter/.../Freightcenter-Freight-Center-...
Mar 19, 2014 - Freightcenter Complaint Review: Freightcenter Freight Center Denied me my final bonus paycheck Palm Harbor Florida.
Ripoff Report | Freight Center.com , American Freight ...
www.ripoffreport.com/.../Freight-Centercom...Freight/.../Freight-Centerc...
Mar 29, 2011 - Freight Center.com , American Freight, Freight center.com stole money out of my checking account without telling me Trinity, Florida.
Ripoff Report | FreightCenter Inc. Complaint Review Palm ...
www.ripoffreport.com/.../FreightCenter.../FreightCenter-Inc-FreightCent...
Jul 21, 2014 - FreightCenter Inc. Complaint Review: FreightCenter Inc. FreightCenter.com Bait & Switch, Charged more than double quoted price without ...
FreightCenter Deceives Customers by Lying about cost ...
www.ripoffreport.com/.../FreightCenter/.../FreightCenter-Deceives-Custome...
Jul 18, 2012 - FreightCenter Complaint Review: FreightCenter Deceives Customers by Lying about cost, schedule and service quality Trinity, Florida.
Apr 25, 2014 - freightcenter.com Complaint Review: freightcenter.com freightcenter FRAUD! CREDIT CARD GOT CHARGED WAY MORE THAN QUOTED!
Jul 19, 2012 - Freightcenter.com Complaint Review: Freightcenter.com Pilot Freight Services Bait & Switch, Double Billing Trinity, Florida.
Jul 22, 2009 - Freight Center Complaint Review: Freight Center Refused to pay for damages on equipment shipped Trinity Florida.
Yelp
Rating: 1.5 - 16 reviews
16 reviews of FreightCenter "My experience here was not good either. ... Should have read the Yelp reports before using this company. ... ripoffreports.com, yelp, and other published voiced many complaints of not meeting delivery schedule, ...
You visited this page on 2/15/16.
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Have your own experience with Freight Center to share?
Overall Rating (Last Two Years*):Click Here to add a review.   24
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Total Closed Complaints102
Total Closed Complaints102
ONE HUNDRED TWO BBB COMPLAINTS FOR FREIGHT CENTER-------------------------------------------------BBB-COMPLAINTS--------------------------------------------
10/05/2015 Problems with Product / Service | Read Complaint Details
X
Complaint
Carrier was paid to ship a credenza to California. Once it arrived, I had to pay
extra to deliver it into my house but carrier still won't deliver it.
The carrier was engaged and paid to ship and deliver a credenza purchased on
Ebay to my home in Los Angeles. Once it arrived in Los Angeles, I was told they
would deposit in front of my house and not deliver it inside unless I paid
extra.
I paid the money asked for and have patiently waited for them to tell me when
they will deliver it, all in vain. They will not return my calls or give me any
information as to when it will be delivered.
Desired Settlement
I want the credenza delivered or a refund.
Business Response
Good Morning,
In order for us to assist in the complaint we will need additional information
as we are unable to locate this customer in our system. Please have the customer
provide us with the registered email address and the FreightCenter Shipment
ID/Booking number. Once we have received this we will start to investigate the
customer's issue and address the issue accordingly.
Thank you
10/5/15 customer states, this has been resolved.customer is satisfied.
09/14/2015 Problems with Product / Service | Read Complaint Details
X
Complaint
Extremely rude, unhelpful customer service, confusing policies.
I was trying to set up a freight shipment for two items I ordered on etsy. When
I filled out the form I got to the section that asked about packaging and I
selected "boxed" thinking that meant they would box the items I was having
shipped.
Apparently that wasn't the case as I found out after I'd called, so I called to
see what my other options were. Adding the option to have my two things packaged
were going to cost. The customer "care" member, Diana, told me it'd be another
$500-$600.
Since that's twice what I paid for the units, I decided to cancel. I was told
I'd have to cancel online and that there would be a 30% "restocking fee" since
the order had already been processed. Diana informed me she'd spoken to the
supervisor and he'd said no. I asked if I could speak to the supervisor and she
said "No, he's busy and he's leaving in 15 minutes." When I said I'd wait she
told me I couldn't tie up the line and then she basically hung up on me. So now
this shady company is just keeping $90 of my money for doing nothing. Thanks,
guys, I'll never be using your service again.
Desired Settlement
I would like a full refund.
Business Response
Please see attached
We are in receipt of your complaint filed with the Better Business Bureau. We
regret that you are dissatisfied with your freight logistics experience with
FreightCenter Inc.
We apologize for any miscommunication that the customer received regarding the
30% restocking fee / cancellation fee. The customer was refunded 100% on
September 2, 2015. See attached Refund Receipt.
Again, we are sorry for any inconvenience this has caused our customer, and do
hope that it has not tarnished your opinion or view of FreightCenter, Inc.
Respectfully yours,
FreightCenter Inc.
Resolutions Department
Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Everyone I spoke to since filing the complaint has been very professional.
09/01/2015 Problems with Product / Service | Read Complaint Details
X
Complaint
I did not receive the service promised. In addition, was forced or coerced into
paying additional charges to get the service pad for originally.
LETTER SENT TO CEO and COO WITH NO RESPONSE:
RE: Customer Service is Certainly Not Your Commitment & Couldn't Even Come Close
To a Goal!
BOL# ******** ****** Trucking Pro #XX-XXX-XXX
Dear Mr. Matt ********,
I recently had the misfortune of using your company to ship a piece of vintage
furniture rather than my normal shipper ***************** But, I like to support
a local company. I can tell you, I was not rewarded for my support.
While waiting on hold several times I was entertained with several fancy
marketing slogans. Here are two that stood out to me given my experience:
"Customer Service is our Commitment, not just a Goal"
"We deliver what others promise."
Well, I have to inform you your team's actions are drastically different than
the message you are trying to send with these marketing slogans.
First, I am attaching a copy of my communication to your customer service
department, which was entered into your online customer service system. Please
excuse the format and grammar as I copied and pasted to a word document.
However, there is more to this FreightCenter.com horror story.
On July 14, 2015 9:43AM, I did receive a call from ****** ******** dispatch
indicating they wanted to make sure I was going to be home for an approximate
Noon pick-up. And, the dispatcher told me that I would get a 30-minute advance
notice by the driver. I actually thought things might be getting better. But, I
should have known better. The driver did call, but it was when he was sitting in
front of the shipping location and we got the shipment loaded. It was
interesting to note that the 30' truck, which Mike at your office told me had to
be rented, was in fact a regular ****** ******** vehicle. I confirmed this with
the ****** ******** driver, Mr. ********* Lastly, as you might have guessed, the
shipment arrived damaged from what I believe hand trucking from the wrong side,
which was clearly marked, do not hand truck from this side. As a result I have
had to advance a $100 damage repair credit to the customer until I the actual
repair cost. For informational purposes, the furniture piece was packaged as
follows: 1) furniture wrapped with 2 moving blankets, 2) entire piece wrapped in
plastic wrap, 3) entire piece covered with 3/4'' Styrofoam sheets and taped into
place all around, 4) encased in corrugated cardboard, and 5) several strapping
points in both directions of box.
I believe the solution here is simple, if you want me to use your company again
in the future and pass on great reports via word of mouth and social media. But,
I will leave those actions up to you and your team. I appreciate your time and
look forward to your response.
POSTED TO FC.com ******* regarding the service I received
Dear CS
BOL #XXXXXXXX
I have wasted 10 hours of my time on waiting for this shipment to be picked up
on 7/10/2015 and now 7/13/2015. And, it is not appreciated. Called customer
service to resolve with no follow through as I have had to call back to get any
action even though CS rep said they would call me.
7/10 4:55PM Lady CS Rep explained shipment not picked up; tried to connect with
dispatch at ****** ********* could not reach driver and told she would call
back. Didn't happen.
7/10 5:59PM Chris CS Rep tried to resolve but told ****** ******** driver told
dispatch that he could not get 53' trailer to my location and they need to send
a smaller truck on Monday, 7/13/2015 Noon - 5PM. Confirmed I would need to wait.
7/13 4:33PM Jennifer Told me what I already knew that they tried to pick up 7/10
but needed a smaller truck. Said she would call back and never did.
Desired Settlement
REMAINDER OF ******* COMPLAINT
7/13 5:52PM Waited 25 min on hold for Chris to pick up. He explains what we all
already knew. Then transfers me to Mike. Mike explains that he tried to call me
earlier today, but I got no call. He was calling an old number in your system
which I told the lady on Friday was wrong when I gave her the 2 correct numbers
which she said she updated in your system. The Mike proceeds to tell me that
there never was going to be a truck sent out this Monday as he was informed
there would be additional charges and they had to be approved before the
shipment could be scheduled as ****** ******** had to rent a special truck to
accommodate the pick-up. I informed Mike that I would not pay any additional
costs for such poor service at which time he informed me that was the only way
he could confirm a pick-up for Tuesday 7/14/2015. I told to him to find someone
who was empowered to waive the charge and he informed me that was not possible
and he could not even call anyone. I had no choice but to accept as I already
have an upset customer whom I have to rebate some money to inorder to keep them
happy. So, I am paying on both ends. When I asked for an advance call because of
all the issues Mike informed me that it would be an additional $50. At this
point, FreightCenter.com has failed miserably on this transaction and has cost
me my personal time and my aggravated customer who is finding it hard believing
the stories I explain to him.
I will call or write Matt ******** or Doug ***** office in the morning to
explain in further detail my issues.
Seems you are a company with great marketing slogans with nothing to back it up:
"Customer Service is our Commitment, not just a Goal" and "We deliver what
others promise." Well show me. My expectation is that there are no further costs
meaning this additional charge Mike had me agree to is immediately rebated. In
fact, I think you should refund the entire shipment and chalk it up to training
and empowering your team. Further, I expect an advance call on when shipment is
going to be picked up free of charge. Have a fantastic evening.
Regards,
***
I believe a full refund is in order for the deplorable customer service and the
coerced additional charges which were based on a flat out lie as confirmed by
****** *********
Business Response
Please see attached
34125 US Hwy 19 N Ste.300
Palm Harbor, FL 34684
Case ID: XXXXXXXX
Reference Number: XXXXXXXX
Dear BBB and Customer,
We are in receipt of the BBB Complaint filed against our company. We regret that
the customer is dissatisfied with their freight logistics experience with
FreightCenter, Inc.
FreightCenter has sent a letter to the customer regarding the $140.70 fee. As of
today's date, we have not received any communication back from the customer.
Please see the attached letter that FreightCenter sent to the customer. We hope
that the customer will be satisfied with this resolution and hope to mend our
relationship with the customer.
Again, we are sorry for any inconveince this has caused our customer, and do
hope that it has not tarnished the customer's opinion or view of FreightCenter,
Inc. We would hope to see you use our services again in the future.
Respectfully Yours,
Freightcenter, Inc.
Resolutions Department
Friday, August 21, 2015
Dear Mr. **********,
My name is Lisa ********* I am the new customer service supervisor here at
FreightCenter. I left you voicemails on Wednesday, Aug. 19 and Thursday, Aug.
20. Since I have not yet heard back from you I am writing you this letter
regarding your recent shipment with us.
As I mentioned, I am new to this position. The last few weeks our customer care
department has been working hard to make the transition as smooth as possible.
Part of that transition includes following up on some loose ends that were left
by the person who held this position previously. While doing that, I came across
your complaint regarding shipment #XXXXXXXX.
First and foremost, I would like to apologize for the way your complaint was
handled. I know that we were unable to give you the outcome you were hoping for,
and I can understand how you might think we dropped the ball.
I would like to resolve this issue by refunding you the $140.70 in additional
charges for the truck. I know this does not make up for the poor communication
and service you feel you received; however, I hope that it does improve your
opinion of FreightCenter's customer service.
If you could please give me a call to discuss refunding your money, that would
be greatly appreciated.
Sincerely,
Lisa *********
Customer Service Manager
FreightCenter, Inc.
1.800.716.7608 ext. ****
*********@freightcenter.com
Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally spoke with Lisa T at Freightcenter.com. We agree the service in this
particular instance was not up to freight center.com standards. The $140.70 is
acceptable and really what I thought was unfair from the beginning. I will give
freight center.com a second chance in the future as Lisa T assures me I can
expect a first class service experience. Plus, I like to support local business
and believe they have a great business model.
08/26/2015 Problems with Product / Service | Read Complaint Details
X
Complaint
I was scheduled for a pick up on July 23, 2015. When the driver came, he told me
I needed the load divided on two pallets. I was not told I needed two palettes
or shrink wrap. The driver refused to take the load. When I called ***** at
XXX-XXX-XXXX at extension 1143. ***** stated he was not aware of the load
needing two palettes and shrink wrap. He called his supervisor to confirm why
the load was not taken. ***** apologized for not knowing this information. My
closing date was suppose to take place on July 24. The closing has never taken
place. I was told I would only get 85 percent refunded, which is $432.45,and I
paid $508.76. Since I wasn't given the correct information by *****, I think I
should be refunded the full amount. I emailed the Resolution Department, Steve
******* but I cannot get the full refund because the truck came out. The
oversight of ***** is not being considered.****** ******
Product_Or_Service: transport merchandise to another state
Account_Number: XXXXXXXX
Desired Settlement
A full refund to be put back on my credit card.
Business Response
BBB Case #: XXXXXXXX
Reference # XXXXXXXX
Dear BBB & Customer,
We are in receipt of your complaint filed with the Better Business Bureau. We
regret that you are dissatisfied with your freight logistics experience with
FreightCenter Inc.
The customer�™s complaint is that they have been charged the 15% cancellation
fee that is stated in the Terms and Conditions. FreightCenter understands that
the customer is upset and to maintain a good relationship with the customer, we
have issued a refund back to the customer�™s credit card in the amount of
$76.31. Please see attached.
Again, we are sorry for any inconvenience this has caused our customer, and **
hope that it has not tarnished your opinion or view of FreightCenter, Inc. We
would hope to see you use our services again in the future.
Respectfully yours,
FreightCenter Inc.
Resolutions Department
Please see attached. Thank you
Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
The cancellation fee is being refunded $76.32. This is all I was asking for.
Thank you so much!
****** ******
08/05/2015 Billing / Collection Issues | Read Complaint Details
X
Complaint
FreightCenter website quoted pricing they refused to honor. On 3 separate
occasions, they billed additional charges nearly doubling the original quote
On 6-24-15, the FreightCenter website quoted $380 to ship a crate from KS to WA.
The website selected the freight class. I paid for the shipment with my credit
card, tracking #XXXXXXXX. The next day, 6-25-15, I received a call from
FreightCenter stating the freight class was incorrect, even though their website
automatically selected the appropriate class for me. I was billed an additional
$128 to change it to the correct class. During this call, FreightCenter
recommended I add weight to the package to qualify it for a less expensive
freight class, which I did. I received a second call the same day from
FreightCenter stating the freight carrier selected on their website did not
operate in my area and had refused to haul the freight. My options were to go
with an alternative carrier for an additional fee or cancel the shipment and pay
the 15% cancellation fee. Apparently, FreightCenter had acted without my
approval and had while I was on the phone with FreightCenter, the carrier pulled
in ready to load the freight. My hand was forced and I had little choice. I was
billed an additional $90.93 to change to the freight carrier that was able to
ship the crate. I then received an emailed invoice on 7-14-15 stating that my
package was overweight and the additional charges were $103.80, already charged
to my credit card. FreightCenter had previously recommended that I add weight
because it would save me money only to turn around and bill for the excess
weight. No contact was made for approval, it was automatically charged to my
credit card. Essentially, I selected FreightCenter based on their advertised
quote of $380 and they have now invoiced me for $702.82. It's false advertising.
I depended on the accuracy of the websites quote and our business ended up
losing money on the sale because of it.
Desired Settlement
I would like to receive a refund for the last invoice of $103.80.
Business Response
Please review the attached response.
Thank you
We are in receipt of the BBB Complaint filed against our company. We regret that
the customer is dissatisfied with their freight logistics experience with
FreightCenter, Inc. FreightCenter, Inc. is a freight broker, not the actual
freight carrier. FreightCenter, Inc. provides access to carrier rates and
carrier services. We do not see, handle or store freight.
The customer went online to FreightCenter�™s site and started an online quote.
Once the quote was submitted online, a FreightCenter Representative contacted
the customer and advised them that the freight classification that was entered
was not correct for the item that he was shipping. FreightCenter then assisted
the customer in finding the correct classification for the shipment. The
shipment cost increased due to the classification being changed. The customer
authorized FreightCenter to charge for the classification increase.
FreightCenter, then booked the shipment on the customers behalf. The carrier
that was chosen advised FreightCenter that they could not service that area.
FreightCenter contacted the customer and advised the customer of their other
carrier options or cancellation and the customer authorized the carrier change
to RL Carriers.
RL Carriers picked the customers freight up and transported the customer�™s
freight to the destination. Upon the carrier receiving the freight, the carrier
inspected the freight and found the freight to weigh 8Olbs more than booked. The
charge in the amount of $103.80 was charged to the customer as stated in the
Terms and Conditions. If the customer wishes to file a dispute for the weight,
the customer will need to supply us the following support:
Manufactures Spec Sheet that coincides with the booked freight
Pictures of the Actual Item
Packing List
All support needs to be sent to ***********@freightcenter.com
We regret that the customer is unhappy with their freight logistics experience
and we have issued a refund in the amount of $35.00( See attached) and a $25.00
discount on their next shipment.
Respectfully Yours,
Freightcenter, Inc.
Resolutions Department
Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
- See more at:
http://www.bbb.org/west-florida/business-reviews/freight-traffic-service/
freightcenter-in-palm-harbor-fl-6123301/complaints#sthash.1bnrYWeK.dpuf
05/29/2013Billing / Collection Issues | Read Complaint Details
X
Complaint
Freightcenter.com charged for additional services that did not occur.
We contracted in September '12 with Freightcenter.com to broker a shipment from
NY to LA for approx $800. Two weeks after the delivery I received a notice from
them indicating an additional $1008 ( more than the 3000 mile shipping cost!)
had been charged to my American express acct for additional services.
Approximately $150 was for additional weight ( which we did not dispute, as we
had estimated the weight), the remainder was for 'inside delivery' and 'lift
gate use'. I immediately contacted the company and informed them that neither of
those services had occurred ( delivery was to a theater loading dock staffed
with union employees and equipped with palette jacks. I also confirmed with the
staff at the theater that they had handled the material - as they handle
everything coming into that theater.
I also had the signed delivery receipt , which has boxes to check for additional
services- none of these boxes were checked. I pointed this out to Freightcenter
who admitted via email that the driver must have added those checkmarks after he
left. Please note, I was also in the building during this delivery and saw
stagehands bring this equipment through the door, not a driver.
I tried to resolve this with Freightcenter but could not , so I opened a dispute
with American express. This went on for months, freigtcenter arguing to Amex
that by contract they had the right to charge for additional services; I ******
not dispute that right , but ****** dispute their right to fabricate additional
charges for services that were never provided. Also, per their contract, all
additional charges were to be be preauthorized, which never happened. Obviously
they could not provide the one piece of evidence that would have supported the
charges- a signed receipt with the appropriate checkmarks- as I had the original
unmarked document.
Ultimately, American express gave up. I have spent many more hours than it was
worth arguing this issue - it is a matter of principle , something that
Freightcenter and/or it's trucker ( YRC) seem to be completely lacking.
Desired Settlement
reversal of the $873 charges
Business' Initial Response
Dear BBB and ****** ******,
We appreciate the opportunity to assist the customer with their inquiry in
regards to the additional charges on shipment XXXXXXXX. When the customer booked
the shipment in August of 2012 they described the freight as "Switchboards,
Class 85.00, 1 Palletized, 750 pounds, 48.00x40.00x40.00 inches", "Cables Not
Specified Lengths, Class 60.00, 1 Palletized, 650 pounds, 48.00x40.00x40.00
inches" and "Hand Tools, Class 70.00, 1 Crated, 160 pounds, 42.00x24.00x18.00
inches" including packaging and pallet and accessorial services for "call for
appointment", 'call before delivery" and a limited access delivery" and was
provided a quote in good faith based on this information.
During transport the carrier weighed the shipped freight and determined the
"shipped" freight to weigh 1830 lbs. or 270 lbs. more than booked and quoted.
FreightCenter.com was invoiced by the carrier based on their findings in
addition to accessorial services, not included in the original estimated costs,
that were requested or required to complete delivery of the shipment including a
liftgate at delivery and an inside delivery. A claim was filed on the customers
behalf with the carrier in dispute of the additional accessorial charges for the
inside delivery and the liftgate however the carrier declined the claim as the
services were provided. No documentation was received from the customer to
dispute the additional weight on the shipment and regrettably the time period
for filing a claim has long since been exhausted, and as the customer stated
they were not disputing the weight. The customer disputed the charges with his
Credit Card provider on numerous occasions however the provider found in favor
of FreightCenter.com.
While we understand and appreciate that the customer did not anticipate that
there would be additional charges on their shipment, FreightCenter .com was
invoiced for these additional services and the additional weight, therefore we
passed the associated costs on to the customer per the Terms and Conditions the
customer redundantly agreed to and accepted during booking of the shipment. The
additional charges are valid and are based on the freight as shipped. As the
additional charges stem from the requirements at the point of delivery we must
recommend that the customer seek reimbursement of the charges from the
consignee. As a courtesy to the customer we have refunded the processing fee of
$35.00.
Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Business' Final Response
Dear BBB and ****** ******,
We appreciate the customers's ****** while we worked with the carrier to resolve
the customers complaint. We have processed a refund to the customer in the
amount of $846.90 for the inside delivery and the liftgate. Please allow 24-72
hours for the adjustment to post to your account.
We appreciate the opportunity to assist the customer in resolving their
complaint and we regret an inconvenience.
01/27/2016Problems with Product / Service - See more at:
http://www.bbb.org/west-florida/business-reviews/freight-traffic-service/
freightcenter-in-palm-harbor-fl-6123301/complaints#sthash.JkM2OF1D.dpuf
10/05/2015Problems with Product / Service | Read Complaint Details
X
Complaint
Carrier was paid to ship a credenza to California. Once it arrived, I had to pay
extra to deliver it into my house but carrier still won't deliver it.
The carrier was engaged and paid to ship and deliver a credenza purchased on
Ebay to my home in Los Angeles. Once it arrived in Los Angeles, I was told they
would deposit in front of my house and not deliver it inside unless I paid
extra.
I paid the money asked for and have patiently waited for them to tell me when
they will deliver it, all in vain. They will not return my calls or give me any
information as to when it will be delivered.
Desired Settlement
I want the credenza delivered or a refund.
Business Response
Good Morning,
In order for us to assist in the complaint we will need additional information
as we are unable to locate this customer in our system. Please have the customer
provide us with the registered email address and the FreightCenter Shipment
ID/Booking number. Once we have received this we will start to investigate the
customer's issue and address the issue accordingly.
Thank you
10/5/15 customer states, this has been resolved.customer is satisfied.
09/14/2015Problems with Product / Service | Read Complaint Details
X
Complaint
Extremely rude, unhelpful customer service, confusing policies.
I was trying to set up a freight shipment for two items I ordered on etsy. When
I filled out the form I got to the section that asked about packaging and I
selected "boxed" thinking that meant they would box the items I was having
shipped.
Apparently that wasn't the case as I found out after I'd called, so I called to
see what my other options were. Adding the option to have my two things packaged
were going to cost. The customer "care" member, Diana, told me it'd be another
$500-$600.
Since that's twice what I paid for the units, I decided to cancel. I was told
I'd have to cancel online and that there would be a 30% "restocking fee" since
the order had already been processed. Diana informed me she'd spoken to the
supervisor and he'd said no. I asked if I could speak to the supervisor and she
said "No, he's busy and he's leaving in 15 minutes." When I said I'd wait she
told me I couldn't tie up the line and then she basically hung up on me. So now
this shady company is just keeping $90 of my money for doing nothing. Thanks,
guys, I'll never be using your service again.
Desired Settlement
I would like a full refund.
Business Response
Please see attached
We are in receipt of your complaint filed with the Better Business Bureau. We
regret that you are dissatisfied with your freight logistics experience with
FreightCenter Inc.
We apologize for any miscommunication that the customer received regarding the
30% restocking fee / cancellation fee. The customer was refunded 100% on
September 2, 2015. See attached Refund Receipt.
Again, we are sorry for any inconvenience this has caused our customer, and do
hope that it has not tarnished your opinion or view of FreightCenter, Inc.
Respectfully yours,
FreightCenter Inc.
Resolutions Department
Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Everyone I spoke to since filing the complaint has been very professional.
09/01/2015Problems with Product / Service | Read Complaint Details
X
Complaint
I did not receive the service promised. In addition, was forced or coerced into
paying additional charges to get the service pad for originally.
LETTER SENT TO CEO and COO WITH NO RESPONSE:
RE: Customer Service is Certainly Not Your Commitment & Couldn't Even Come Close
To a Goal!
BOL# ******** ****** Trucking Pro #XX-XXX-XXX
Dear Mr. Matt ********,
I recently had the misfortune of using your company to ship a piece of vintage
furniture rather than my normal shipper ***************** But, I like to support
a local company. I can tell you, I was not rewarded for my support.
While waiting on hold several times I was entertained with several fancy
marketing slogans. Here are two that stood out to me given my experience:
"Customer Service is our Commitment, not just a Goal"
"We deliver what others promise."
Well, I have to inform you your team's actions are drastically different than
the message you are trying to send with these marketing slogans.
First, I am attaching a copy of my communication to your customer service
department, which was entered into your online customer service system. Please
excuse the format and grammar as I copied and pasted to a word document.
However, there is more to this FreightCenter.com horror story.
On July 14, 2015 9:43AM, I did receive a call from ****** ******** dispatch
indicating they wanted to make sure I was going to be home for an approximate
Noon pick-up. And, the dispatcher told me that I would get a 30-minute advance
notice by the driver. I actually thought things might be getting better. But, I
should have known better. The driver did call, but it was when he was sitting in
front of the shipping location and we got the shipment loaded. It was
interesting to note that the 30' truck, which Mike at your office told me had to
be rented, was in fact a regular ****** ******** vehicle. I confirmed this with
the ****** ******** driver, Mr. ********* Lastly, as you might have guessed, the
shipment arrived damaged from what I believe hand trucking from the wrong side,
which was clearly marked, do not hand truck from this side. As a result I have
had to advance a $100 damage repair credit to the customer until I the actual
repair cost. For informational purposes, the furniture piece was packaged as
follows: 1) furniture wrapped with 2 moving blankets, 2) entire piece wrapped in
plastic wrap, 3) entire piece covered with 3/4'' Styrofoam sheets and taped into
place all around, 4) encased in corrugated cardboard, and 5) several strapping
points in both directions of box.
I believe the solution here is simple, if you want me to use your company again
in the future and pass on great reports via word of mouth and social media. But,
I will leave those actions up to you and your team. I appreciate your time and
look forward to your response.
POSTED TO FC.com ******* regarding the service I received
Dear CS
BOL #XXXXXXXX
I have wasted 10 hours of my time on waiting for this shipment to be picked up
on 7/10/2015 and now 7/13/2015. And, it is not appreciated. Called customer
service to resolve with no follow through as I have had to call back to get any
action even though CS rep said they would call me.
7/10 4:55PM Lady CS Rep explained shipment not picked up; tried to connect with
dispatch at ****** ********* could not reach driver and told she would call
back. Didn't happen.
7/10 5:59PM Chris CS Rep tried to resolve but told ****** ******** driver told
dispatch that he could not get 53' trailer to my location and they need to send
a smaller truck on Monday, 7/13/2015 Noon - 5PM. Confirmed I would need to wait.
7/13 4:33PM Jennifer Told me what I already knew that they tried to pick up 7/10
but needed a smaller truck. Said she would call back and never did.
Desired Settlement
REMAINDER OF ******* COMPLAINT
7/13 5:52PM Waited 25 min on hold for Chris to pick up. He explains what we all
already knew. Then transfers me to Mike. Mike explains that he tried to call me
earlier today, but I got no call. He was calling an old number in your system
which I told the lady on Friday was wrong when I gave her the 2 correct numbers
which she said she updated in your system. The Mike proceeds to tell me that
there never was going to be a truck sent out this Monday as he was informed
there would be additional charges and they had to be approved before the
shipment could be scheduled as ****** ******** had to rent a special truck to
accommodate the pick-up. I informed Mike that I would not pay any additional
costs for such poor service at which time he informed me that was the only way
he could confirm a pick-up for Tuesday 7/14/2015. I told to him to find someone
who was empowered to waive the charge and he informed me that was not possible
and he could not even call anyone. I had no choice but to accept as I already
have an upset customer whom I have to rebate some money to inorder to keep them
happy. So, I am paying on both ends. When I asked for an advance call because of
all the issues Mike informed me that it would be an additional $50. At this
point, FreightCenter.com has failed miserably on this transaction and has cost
me my personal time and my aggravated customer who is finding it hard believing
the stories I explain to him.
I will call or write Matt ******** or Doug ***** office in the morning to
explain in further detail my issues.
Seems you are a company with great marketing slogans with nothing to back it up:
"Customer Service is our Commitment, not just a Goal" and "We deliver what
others promise." Well show me. My expectation is that there are no further costs
meaning this additional charge Mike had me agree to is immediately rebated. In
fact, I think you should refund the entire shipment and chalk it up to training
and empowering your team. Further, I expect an advance call on when shipment is
going to be picked up free of charge. Have a fantastic evening.
Regards,
***
I believe a full refund is in order for the deplorable customer service and the
coerced additional charges which were based on a flat out lie as confirmed by
****** *********
Business Response
Please see attached
34125 US Hwy 19 N Ste.300
Palm Harbor, FL 34684
Case ID: XXXXXXXX
Reference Number: XXXXXXXX
Dear BBB and Customer,
We are in receipt of the BBB Complaint filed against our company. We regret that
the customer is dissatisfied with their freight logistics experience with
FreightCenter, Inc.
FreightCenter has sent a letter to the customer regarding the $140.70 fee. As of
today's date, we have not received any communication back from the customer.
Please see the attached letter that FreightCenter sent to the customer. We hope
that the customer will be satisfied with this resolution and hope to mend our
relationship with the customer.
Again, we are sorry for any inconveince this has caused our customer, and do
hope that it has not tarnished the customer's opinion or view of FreightCenter,
Inc. We would hope to see you use our services again in the future.
Respectfully Yours,
Freightcenter, Inc.
Resolutions Department
Friday, August 21, 2015
Dear Mr. **********,
My name is Lisa ********* I am the new customer service supervisor here at
FreightCenter. I left you voicemails on Wednesday, Aug. 19 and Thursday, Aug.
20. Since I have not yet heard back from you I am writing you this letter
regarding your recent shipment with us.
As I mentioned, I am new to this position. The last few weeks our customer care
department has been working hard to make the transition as smooth as possible.
Part of that transition includes following up on some loose ends that were left
by the person who held this position previously. While doing that, I came across
your complaint regarding shipment #XXXXXXXX.
First and foremost, I would like to apologize for the way your complaint was
handled. I know that we were unable to give you the outcome you were hoping for,
and I can understand how you might think we dropped the ball.
I would like to resolve this issue by refunding you the $140.70 in additional
charges for the truck. I know this does not make up for the poor communication
and service you feel you received; however, I hope that it does improve your
opinion of FreightCenter's customer service.
If you could please give me a call to discuss refunding your money, that would
be greatly appreciated.
Sincerely,
Lisa *********
Customer Service Manager
FreightCenter, Inc.
1.800.716.7608 ext. ****
*********@freightcenter.com
Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally spoke with Lisa T at Freightcenter.com. We agree the service in this
particular instance was not up to freight center.com standards. The $140.70 is
acceptable and really what I thought was unfair from the beginning. I will give
freight center.com a second chance in the future as Lisa T assures me I can
expect a first class service experience. Plus, I like to support local business
and believe they have a great business model.
08/26/2015Problems with Product / Service | Read Complaint Details
X
Complaint
I was scheduled for a pick up on July 23, 2015. When the driver came, he told me
I needed the load divided on two pallets. I was not told I needed two palettes
or shrink wrap. The driver refused to take the load. When I called ***** at
XXX-XXX-XXXX at extension 1143. ***** stated he was not aware of the load
needing two palettes and shrink wrap. He called his supervisor to confirm why
the load was not taken. ***** apologized for not knowing this information. My
closing date was suppose to take place on July 24. The closing has never taken
place. I was told I would only get 85 percent refunded, which is $432.45,and I
paid $508.76. Since I wasn't given the correct information by *****, I think I
should be refunded the full amount. I emailed the Resolution Department, Steve
******* but I cannot get the full refund because the truck came out. The
oversight of ***** is not being considered.****** ******
Product_Or_Service: transport merchandise to another state
Account_Number: XXXXXXXX
Desired Settlement
A full refund to be put back on my credit card.
Business Response
BBB Case #: XXXXXXXX
Reference # XXXXXXXX
Dear BBB & Customer,
We are in receipt of your complaint filed with the Better Business Bureau. We
regret that you are dissatisfied with your freight logistics experience with
FreightCenter Inc.
The customer’s complaint is that they have been charged the 15% cancellation fee
that is stated in the Terms and Conditions. FreightCenter understands that the
customer is upset and to maintain a good relationship with the customer, we have
issued a refund back to the customer’s credit card in the amount of $76.31.
Please see attached.
Again, we are sorry for any inconvenience this has caused our customer, and **
hope that it has not tarnished your opinion or view of FreightCenter, Inc. We
would hope to see you use our services again in the future.
Respectfully yours,
FreightCenter Inc.
Resolutions Department
Please see attached. Thank you
Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
The cancellation fee is being refunded $76.32. This is all I was asking for.
Thank you so much!
****** ******
08/05/2015Billing / Collection Issues | Read Complaint Details
X
Complaint
FreightCenter website quoted pricing they refused to honor. On 3 separate
occasions, they billed additional charges nearly doubling the original quote
On 6-24-15, the FreightCenter website quoted $380 to ship a crate from KS to WA.
The website selected the freight class. I paid for the shipment with my credit
card, tracking #XXXXXXXX. The next day, 6-25-15, I received a call from
FreightCenter stating the freight class was incorrect, even though their website
automatically selected the appropriate class for me. I was billed an additional
$128 to change it to the correct class. During this call, FreightCenter
recommended I add weight to the package to qualify it for a less expensive
freight class, which I did. I received a second call the same day from
FreightCenter stating the freight carrier selected on their website did not
operate in my area and had refused to haul the freight. My options were to go
with an alternative carrier for an additional fee or cancel the shipment and pay
the 15% cancellation fee. Apparently, FreightCenter had acted without my
approval and had while I was on the phone with FreightCenter, the carrier pulled
in ready to load the freight. My hand was forced and I had little choice. I was
billed an additional $90.93 to change to the freight carrier that was able to
ship the crate. I then received an emailed invoice on 7-14-15 stating that my
package was overweight and the additional charges were $103.80, already charged
to my credit card. FreightCenter had previously recommended that I add weight
because it would save me money only to turn around and bill for the excess
weight. No contact was made for approval, it was automatically charged to my
credit card. Essentially, I selected FreightCenter based on their advertised
quote of $380 and they have now invoiced me for $702.82. It's false advertising.
I depended on the accuracy of the websites quote and our business ended up
losing money on the sale because of it.
Desired Settlement
I would like to receive a refund for the last invoice of $103.80.
Business Response
Please review the attached response.
Thank you
We are in receipt of the BBB Complaint filed against our company. We regret that
the customer is dissatisfied with their freight logistics experience with
FreightCenter, Inc. FreightCenter, Inc. is a freight broker, not the actual
freight carrier. FreightCenter, Inc. provides access to carrier rates and
carrier services. We do not see, handle or store freight.
The customer went online to FreightCenter’s site and started an online quote.
Once the quote was submitted online, a FreightCenter Representative contacted
the customer and advised them that the freight classification that was entered
was not correct for the item that he was shipping. FreightCenter then assisted
the customer in finding the correct classification for the shipment. The
shipment cost increased due to the classification being changed. The customer
authorized FreightCenter to charge for the classification increase.
FreightCenter, then booked the shipment on the customers behalf. The carrier
that was chosen advised FreightCenter that they could not service that area.
FreightCenter contacted the customer and advised the customer of their other
carrier options or cancellation and the customer authorized the carrier change
to RL Carriers.
RL Carriers picked the customers freight up and transported the customer’s
freight to the destination. Upon the carrier receiving the freight, the carrier
inspected the freight and found the freight to weigh 8Olbs more than booked. The
charge in the amount of $103.80 was charged to the customer as stated in the
Terms and Conditions. If the customer wishes to file a dispute for the weight,
the customer will need to supply us the following support:
Manufactures Spec Sheet that coincides with the booked freight
Pictures of the Actual Item
Packing List
All support needs to be sent to ***********@freightcenter.com
We regret that the customer is unhappy with their freight logistics experience
and we have issued a refund in the amount of $35.00( See attached) and a $25.00
discount on their next shipment.
Respectfully Yours,
Freightcenter, Inc.
Resolutions Department
Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
- See more at:
http://www.bbb.org/west-florida/business-reviews/freight-traffic-service/
freightcenter-in-palm-harbor-fl-6123301/complaints#sthash.JkM2OF1D.dpuf
02/12/2014Delivery Issues | Read Complaint Details
X
Complaint
I contracted with Freightcenter.com to ship 14 boxes of personal items (weight
approx 500 lbs) from *********. On 9/9/13, the contracted carrier (A-Tech) was
to pick up our items. The driver could not make it up our road (we were
contracted for curbside pickup and delivery) and they would not be in the area
or send another truck until the following week. We had to load all the items
into our own vehicles and meet the driver at a nearby location. When we arrived
there, we were told the boxes needed to be on pallet and shrink wrapped. We got
both the items from a nearby business and sent the shipment off. It arrived in
******** with minimal damage and Freightcenter did not charge us anything
additional. In December, I sent the items back to **********, with the addition
of two boxes (a vacuum cleaner weighing 16 lbs and some pots and pans). I called
ahead and spoke with ***** at Freightcenter, who was quite helpful and checked
around to make sure that we could have the boxes delivered directly to our home
after the prior incident. Since UPS Freight said they could deliver to our home
(UPS trucks deliver frequently here), I paid about $200 more than the first
delivery had cost to go with them. Our delivery was scheduled for 12/16/13. That
afternoon, I received a call from the delivery driver (it was A-Tech again)
saying that the truck could not get up our road and we needed to meet him
somewhere. I called his supervisor who told me if we couldn't pick up our items,
they would go back to ********** (2 hours away) and we would not get them until
the following Monday as the truck only came up on Mondays. Again, we met the
driver on the highway, loaded the items into my husband's pickup truck in order
to get them home. Several of the boxes were damaged and a some items were
missing. I informed Freightcenter of this and received a claim form which I
filled out. On December 26, my credit card was charged an additional $419.91 for
weighing 770 lbs instead of the 500 lbs paid for.
Desired Settlement
1. Refund of the $419.91 additional weight charge on 12/26/13.2. Partial refund
for not receiving curbside pickup or delivery in California.3. Reimbursement for
damaged/missing items.
Business Response
Case ID: XXXXXXXX
Dear BBB & Customer,
We are in receipt of the BBB complaint filed against our company. We regret that
our customer is dissatisfied with their freight logistic experience with
FreightCenter, Inc. FreightCenter, Inc. is a freight broker, not the actual
freight carrier. FreightCenter, Inc. provides access to carrier rates and
carrier services. We ** not see, handle, store or transport freight.
As indicated by the customer in the complaint, there were two shipments brokered
through FreightCenter, Inc. for the movement of household goods between
************************ We have reviewed both shipments and here is what we
have found.
Since the two shipments addressed in the complaint were booked by two different
customers, going forward the customer who filed the complaint will be known as
Customer A and the other party, as Customer B.
On August 29, 2013, Customer B opened an online account with FreightCenter, Inc.
and created the first shipment XXXXXXX, moving household goods from
*********************** Customer B is our customer and the consignee. Customer A
is the shipper. Customer B provided the shipment details and method of payment.
The shipment was described as "Household Items, 14 boxes, freight class 100.00,
weight 500 lbs and dimensions of 24.00 x 24.00 x 24.00" This information was
received by FreightCenter, Inc. and a quote including the packaging was provided
in good faith to Customer B.
Customer B also provided special instructions for the carrier "Customer has a
way of loading and unloading", when booking the shipment outside of the
additional services of Residential Pick-up & Residential Delivery.
Prior to the pick-up of the shipment, an initial letter, the Estimate &
Agreement, Bill of Lading, the shipping documents and the Terms & Conditions
were sent to Customer B via the email provided at time of booking.
We ask that Customer B read all documents, especially the Terms & Conditions
carefully and thoroughly prior to acceptance. Once the Terms & Conditions are
accepted, the customer is bound to a contractual agreement with FreightCenter,
Inc and will be held to the agreement.
On September 6, 2013, Customer B accepted the Terms & Conditions.
On September 9, 2013, the shipment was picked up from Customer A's residence and
Customer A signed off on the Bill of Lading that the freight was handed off to
the carrier. The freight carrier's driver also signed off on the Bill of Lading.
On September 19, 2013, the carrier delivered the shipment to Customer B's
residence, with no issues or problems. FreightCenter, Inc. fulfilled its
contractual agreement with Customer B.
On December 2, 2013, Customer A opened an online account with FreightCenter,
Inc. and created the second shipment XXXXXXXX, moving household goods from
**********************. Customer A is our customer, the shipper and the
consignee. Customer A provided the shipment details and method of payment.
The shipment was described as "Household Items, 2 pallets, freight class 100.00,
weight 500 lbs and dimensions of 48.00 x 40.00 x 48.00 inches" This information
was received by FreightCenter, Inc. and a quote including the packaging was
provided in good faith to Customer A.
Customer A didn't provide any special instructions as to the pick-up and
delivery locations as Customer B did with the first shipment, outside of the
additional services of Lift Gate at Pick-up point, Residential Pick-up, Lift
Gate at Delivery Point and Residential Delivery.
Prior to the pick-up of the shipment, an initial letter, the Estimate &
Agreement, Bill of Lading, the shipping documents and the Terms & Conditions
were sent to Customer A via the email provided at time of booking.
We ask that Customer A read all documents, especially the Terms & Conditions
carefully and thoroughly prior to acceptance. Once the Terms & Conditions are
accepted, the customer is bound to a contractual agreement with FreightCenter,
Inc. and will be held to the agreement.
On December 2, 2013, Customer A accepted the Terms & Conditions.
On December 6, 2013, Customer A signed off on the Bill of Lading that the
freight was handed off to the carrier. The freight carrier's driver also signed
off on the Bill of Lading.
During transport the carrier weighed Customer A's "shipped" freight and
determined its weight to be 770 lbs for the actual weight or 270 lbs more than
booked and quoted. FreightCenter Inc. was invoiced by the carrier based on their
findings therefore we must pass ***** costs on to Customer A, per the Terms &
Conditions:
"Initial Billing: The estimated cost for each shipment is billed and charged to
Customer's open account at the time of dispatch. Customer understands that this
initial billing is based on the information they provided and that this billing
is done in good faith by FreightCenter Inc. with the assumption that the
Customer provided true and accurate information reflecting the actual
description of their shipment and services to be provided."
"Billing Adjustments: The Carrier reserves the right to verify a shipment's
weight, size, class and services provided. When a Carrier discovers these items
are incorrectly described on the BOL, a Freight Inspector will document the
differences and a "Billing Adjustment" will be issued. Should this occur,
Customer agrees to pay for all documented billing adjustments via the same
method of payment used in the initial billing of this shipment. Billing
adjustments (if any) will be automatically charged to the Customer's Open
Account with FreightCenter Inc. Billing Adjustments will encore a Rebilling and
Reprocessing Fee of $35.00."
"Payment: Unless otherwise agreed, payment for all services is by Credit Card
(Visa, Master Card, Discover, or American Express), which is issued in the
Customer's name and/or Customer is authorized to use. Customer understands and
agrees they have established an Open Account with FreightCenter Inc and that
they provided a credit card as their means of payment for this account.
Understanding this, Customer is authorizing and directing FreightCenter Inc to
automatically charge any amounts payable by Customer in connection with
Customer's use of FreightCenter Inc to the credit card Customer provided during
the registration process, or such credit card(s) Customer may provide
thereafter. All funds received by the FreightCenter Inc will be applied to the
oldest (based on pickup date) outstanding invoice."
On December 16, 2013, the shipment was delivered to Customer A.
On December 23, 2013, we received a damage claim ticket for the missing items.
Customer A did not pay for any additional insurance, except the insurance
FreightCenter, Inc. provides on all shipments. All shipments booked are cover
under the carrier's limited liability coverage, per the carrier's tariff at
$0.10 per pound.
An acknowledgement letter was sent to Customer A advising them that we received
the damage claim ticket and what information and documents we would need from
them in order to file a claim with the freight carrier. As of January 6, 2013 we
are still waiting on the information and documentation from Customer A in order
to file a claim with the carrier.
At this point, FreightCenter, Inc. has fulfilled its obligation and contractual
agreement with Customer A. The freight was picked up and delivered as booked.
We apologize that the shipment did not transpire the way Customer A had
anticipated, nor did it move as smoothly as did Customer B's shipment.
Regrettably we are the freight broker not the freight carrier. We act as a
broker between the customer and the carrier, providing access to carrier rates
and carrier services. At no time does FreightCenter, Inc. hold, handle, store or
transport freight.
We welcome the opportunity to assist Customer A with the filing of the damage
claim with the freight carrier, once the requested information / documentation
is received.
Respectfully yours,
FreightCenter, Inc.
Resolutions Department
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I will reluctantly accept the refund of $203.47, as I would like to see this
complaint closed and am tired of dealing with Freightcenter's continual lack of
accountability, inaccurate statements, and constant attempts to blame their
customer.
In response to the most recent rebuttal, my residence is accessible for
deliveries. The company that I specifically chose for the second delivery
delivers here on a regular basis. I am not responsible for the decision to
instead send a huge truck from another company that only delivers to my area
once a week rather than the company that was contracted for. The only "time
constraint" on the delivery was on the part of the carrier who gave us no choice
other than to pick up our pallets at a place and time convenient to them (on the
side of the highway 1 1/2 hours earlier than the scheduled delivery time). We
were told if we did not pick them up, they would go to a warehouse 2 hours away
and would not be back until a week later when we would still have to pick them
up.
I will look for my refund to arrive in the next couple of days.
Thank you to the BBB for handling this complaint and allowing me to share my
experience with others.
Sincerely,
***
Final Business Response
We regret that the customer is disappointed with our response to her complaint.
It is always our goal to work with the customer whenever possible to come to a
fair and equitable agreement. We regret that the shipment did not transpire as
anticipated. FreightCenter is a freight broker therefore we ** not see, hold or
transport freight. We relied upon the information provided by the customer and
provided the estimate in good faith based on that information.
During transit the carrier weighed the shipped freight on a certified scale and
determined it weigh 770 lbs. or 270 lbs. more than booked and quoted and the
carrier provided the Weight Certificate in support of their findings.(see
attached) FreightCenter, Inc. was invoiced by the carrier based on their
findings therefore we passed ***** costs on to the customer as stated in the
Terms and Conditions. To date, no documentation has been received to support
that the carrier's findings are in error. We are unable to proceed with a claim
on the customer's behalf in dispute of the additional weight without the
required documentation.
It is important to note that per the Terms and Conditions the customer warrants
that the pickup and delivery location are carrier accessible and that the
information provided by the customer in regards to their freight is accurate. As
indicated by the customer, the pickup location was not carrier accessible and
the freight did not deliver to the delivery location based upon the consignee's
time constraints being in conflict with the carriers. The section the customer
states indicating that the charge of $95.00 for a residential delivery or
pickup, relates to charges that will be applied on shipments not booked with the
accessorial requested when booked "Rates shown below will apply unless otherwise
stated on the Bill of Lading and/or the invoice provided at the time of booking
the shipment." The residential pickup and delivery assessorial services were
included in the original quote to the customer.
As previously indicated we have agreed to a courtesy refund for the services in
the amount of $90.00 ($45.00 each). Additionally, in an effort to resolve the
customer's complaint we are extending an offer to discount the adjusted charges
for the additional weight on the shipment by $113.47, resulting in a total
refund to the customer of $203.47. We respectfully request acceptance of this
offer within 3 business days of notification to the customer by the BBB.
10/03/2013Problems with Product / Service | Read Complaint Details
X
Complaint
I was scammed out of additional charge after proving my place of business is a
commercial business not a resident
I hired this company to pick up my item from Washington (resident) to my place
of business (commercial) and the company recharged my credit card additional
$134 approximately, I ask why they charged me this, they said because the item
was delivered to a residence, this is false. I faxed over a copy from the county
zone office a map showing the place of delivery is a commercial zone. They still
disagree with me with the proof. I need help from this company scamming me out
of this money. Thank you
Desired Settlement
All I want is my money back, If i owe it I would not ask for it back, It is
clear they are wrong, I showed proof and they still refuse to refund my money
Business Response
When the customer booked shipment XXXXXXXX the delivery location was described
as a "business with a dock or forklift" and the customer was provided a quote in
good faith based upon this information. FreightCenter.com was invoiced by the
carrier on the shipment for a residential delivery fee therefore we passed those
costs on to the customer per the Terms and Conditions.
On April 9, 2013 we received an inquiry and request from the customer to dispute
the carrier's findings in regards to this charge and a claim was filed on behalf
of the customer in dispute of the carriers findings. The typical claims period
can take anywhere from 30-120 days for resolutions.
On May 6, 2013, prior to receipt of the carrier's decision in regards to the
claim, the customer filed a credit card dispute of the paid charges. The
customer was notified that the claim filed on their behalf in dispute of the
carrier's findings would be suspended pending the outcome of the credit card
dispute. Subsequently, on May 9, 2013 we were notified that the credit card
dispute had been resolved in favor of FreightCenter.com and shortly thereafter
we were notified that the carrier had found in favor of the customer in regards
to the dispute of the residential delivery fee however as the initial charge was
actually for a limited access delivery, as indicated on the signed delivery
receipt. Therefore, while the carrier found in favor of the customer in regards
to the residential delivery, no refund could be made to the customer as the
charges were re-appropriated to the limited access delivery fee.
We regret that the dispute filed on behalf of the customer did not result in a
refund of paid charges as the customer anticipated. FreightCenter.com worked
with the carrier on behalf of the customer to resolve the customer's inquiry
based on the freight as transported from the pickup location to the delivery.
Regrettably it did not result in the customer's desired outcome.
Sincerely,
FreightCenter.com
Final Consumer Response
This response was taken verbally by the BBB: Yes I have received the refund and
you may close the case.
Final Business Response
As previously indicated every effort is made to resolve the Customer's inquiry
fairly and equitably as quickly as possible.
We have notified the Customer that the carrier has found in his favor and a
refund of the paid charges has been processed.
We appreciate the opportunity to assist and resolve the Customer's complaint and
inquiry.
09/24/2013Delivery Issues | Read Complaint Details
X
Complaint
I used frightcenter to ship a taxidermy bear mount from New Brunswick to MD.They
used a carrier in which it was against policy.Never delivered.
I used a represenitive named ****** **** to arrange my shipment of a crated bear
mount from New Brunswick Canada to tilghman MD.Pickup date was suppose to be
08/02/2013. They used R&L as the carrier.As soon as R&L realized it was
taxidermy they held it in there warehouse to figure out what freightcenter
wanted them to ** as they had given them something to ship that was clearly
against there Co's policy.When my shipment never arrived I contacted
freightcenter to see what happened to my freight and they did nothing to track
it down or offer any suggestions.Would not communicate at all at the time.On
8/05/2012 I was charged $295.16 by freightcenter for shipping calls.After
freightcenter did nothing to try to get my shipment to me the shipper checked
around on his own time and dime to figure out that R&L had it in there warehouse
in ST John NB and freightcenter was avoiding contact on trying to get it back
and reshipped with a shipper that shipped this type of thing.Eventually **** was
able to get it back and we were able to reship at an additional expense by
another co.Freightcenter tried to save face by suggesting we try ups after we
had already reshipped it and they did nothing.All I wanted was my shipment
delivered to me like I paid for. #1 I contracted solely with freightcenter #2
They put it on a co that did not ship taxidermy to the US. #3 They did
absoloutely nothing to help resolve the issue and would not even communicate to
make this right.The salesperson that booked the shipment email is
*****@freightcenter.com Complained to the supervisor as well.His name is *****
*********.This co just has taken my money and treated me very poorly while not
delivering anything..Regards
Desired Settlement
At this point I would simply like all of my money back I paid them for the
failed shipment.My taxidermist and I had to do all of the work to get my
shipment back and ship it with a reputable carrier that would ship it.
Business Response
We regret the difficulties encountered by the Customer in regards to their
shipment. When the shipment was booked by the Customer, the freight was
described as "Taxidermy, 300.00, 1 Crated, 69 pounds, 24.00x24.00x60.00 inches"
including packaging and the Customer was provided a quote in good faith based on
this information. Prior to transport the shipping documentation was sent to the
Customer for his review and dissemination to the shipper/carrier along with the
estimate and agreement and the Terms and Conditions of the shipment.
Regrettably, our research indicates that the Customer did not provide the
required documentation to the carrier, per the Terms and Conditions and as a
result FreightCenter.com was not made aware of the problem by the carrier
because the shipment was not indicated as a FreightCenter.com shipment. Once the
Customer's account representative became aware of an issue she attempted to
resolve it with the Customer via email and by phone however no response was
received and as indicated in the Customer's correspondence, it was outside the
time frame which allowed for addressing them on behalf of the customer.
We regret that the Customer's error or oversight in failing to provide the
required paperwork to the carrier resulted in difficulties with the transport of
his freight and eliminated the opportunity to resolve the issues on his behalf
in a timely manner. The carrier does not show any shipments from this customer
as FreightCenter.com shipments, therefore we would need to treat this as a
cancellation. Typically shipments cannot be cancelled beyond the 30 days
indicated on the Estimate and Agreement however as a courtesy we will allow the
customer to cancel the shipment and be assessed a 10% cancellation fee instead
of the stated 20%. The customer will need to log into his FreightCenter.com
account to cancel the shipment.
We appreciate the opportunity to assist the customer and although we are unable
to accommodate his desired outcome we trust that he will find this to be a fair
and equitable solution.
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
While I do accept there resolution, there reasoning is a poor excuse for not
handling my shipment better.Why freightcenter cannot admit that the shipment was
disclosed properly and as required, I have no idea.Make no mistake about it.This
co would have nothing without the help from the bbb.I could not get a reply from
them at all.Why can they not just say in there rubuttal we made a mistake and
put your freight on a carrier whose policies forbid them to deliver it.Well I
guess they did by going against co policy to give me any refund at all at this
date.Thank you very much,Regards,***** *******
Final Business Response
FreightCenter.com is a freight broker not a freight carrier, therefore we do not
see handle or transport freight. We relied upon the information the customer
provided and provided him a quote in good faith based upon that information.
Upon the customer's completed entry of the requirements of his shipment and his
acceptance of the terms the attached documentation was sent to the Customer.
This occurred on August 2, 2013. We regret that as a result of the customer's
oversight, or misunderstanding of the process for disseminating the
documentation, his shipment did not transpire as anticipated.
A refund of the paid charges, less 10% as previously agreed to, was processed to
the customer 9-19-2013. The customer needs to allow 24-72 business hours for the
adjustment to post before contacting his credit card provider. We appreciate the
opportunity to resolve the customer's complaint to his satisfaction.
08/29/2013Guarantee / Warranty Issues | Read Complaint Details
X
Complaint
Company failed to fully cover damages incurred in transit despite customer
purchase of insurance.
This complaint regards shipment #XXXXXXXX. FreightCenter was contracted to move
5 furniture items and 2 boxes from Kansas City to Houston. Due to both
sentimental and real value of shipment, an additional $5K of insurance was
purchased. Two of the furniture items (a grandfather clock and a breakfront
bookcase) arrived damaged. Delivery personnel noted and photographed damage. All
pertinent photos, paperwork, and repair estimates were provided to FreightCenter
as per their timelines. After 5 months of multiple phone calls and emails on my
part, I was issued a check in the amount of $260 against actual damages of
$1783.58. Not satisfied, I was told in a subsequent phone call that the items
damaged might not be worth repairing - more sentimental than real value. I then
located a certified appraiser to value the clock and bookcase. The valuation
came back at nearly $20,000. Forwarding this information on to FreightCenter, I
fully expected to be issued a check for the balance due ($1523.58). I was
tersely informed that there would be no additional payment forthcoming.
Desired Settlement
I am looking for a check in the amount of $1523.58.
Business' Initial Response
We regret that it was necessary for the Customer to file a claim for damage.
Upon notification of damage, FreightCenter.com filed a claim on the customer's
behalf with the carrier and all documentation and information received from the
customer was sent to the carrier for their review in regards to the damage
claim. In late April, the carrier provided disposition in regards to the claim
and a check for the amount of settlement provided by the carrier was sent to the
customer.
Upon receipt of disposition, the customer contacted us and expressed her
frustration and disappointment in regards to the amount of settlement. We then
contacted the carrier and requested review of the settlement and additional
documentation from the customer was sent to the carrier. In late June the
carrier notified us that the amount paid was considered settlement in full and
the customer was notified however as a courtesy we continued to work with the
carrier in regards to reconsideration of the settlement amount.
On August 22, 2013 an additional check in the amount of $1567.08 was mailed to
the customer making the total damage award to the customer $1827.08. It appears
that this complaint may have been filed prior to the customer receiving the
additional award. We appreciate the opportunity to assist the Customer with
their claim to a successful conclusion.
Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Case closed. Check for the balance of the damages received and cashed. How
coincidental that within 2 days of filing my BBB complaint, I receive a check -
especially given that the last communication from the company was that the
"claim had been settled." Was this check post-dated by one day to cover the
company ? Will never know - but the older I get the more suspicious I am of
coincidences......
06/25/2013Problems with Product / Service | Read Complaint Details
X
Complaint
Shipment of antique furniture was crushed into dozens of pieces. FreightCenter
claimed fault is with company with which THEY contracted--not them.
We contracted with FreightCenter, Inc. to ship an antique bedroom suite (two
dressers and two night stands) from 7602 ******* ****** in **** **********
Florida for shipment to 9194 SW **** ****** in ****** Oregon. The quoted price
for this service was $918.02. As per our agreement (Quote # and BOL # XXXXXXXX)
the shipment was picked up on 11/28/2012 by a service and workmen chosen without
our input by FreightCenter. It was delivered to its destination in Oregon on
12/27/2012 by a service and workmen also chosen solely by FreightCenter. Our
ONLY agreement was with FreightCenter, Inc.
Because we were planning to ultimately refinish the furniture, we were not
concerned with the typical nicks and scratches of the moving process, however,
when the furniture arrived at its destination, we found that the two dressers
had chunks taken out of their surfaces-we found the chunks themselves in the
packing materials. The back of one of the dressers is almost entirely off, held
on only by two or three nails. Most egregious, however, is the damage done to
one of the nightstands, which is literally crushed into more than a dozen
pieces. We have an estimate for the repair of that single piece from a
well-respected furniture repair shop (for repair only-NOT refinishing) for
$425-$575.
We made FrieghtCenter aware of the issue at the time of delivery, documented the
conditions in writing and in photos, and, as per instruction, we provided
FreightCenter with other detailed documentation, including the estimate to
repair the destroyed nightstand. At that point, we were even willing to absorb
the damages to the other pieces, provided the nightstand was restored to a
useable condition.
The documentation clearly shows that even a minimal amount of care in handling
would have made this extent of damage impossible. It is apparent that, at some
point during the process, something very heavy was either dropped on top of the
nightstand or it was, itself, dropped from a considerable distance. Regardless,
there is no way to look at the damage and not know that there was negligence
involved.
Throughout the damage claim process, FreightCenter was completely unresponsive
and even outright rude-proclaiming that they have no liability and that the
fault (and responsibility) lies solely with the company with which THEY
contracted to handle the service. Again, we had absolutely no input or dealings
with the carriers themselves other than to sign on the day of pick-up and again
on the day of delivery, after, of course, documenting the damages.
More than 5 months after the claim, FreightCenter sent us a check for $119.02, a
fraction of the estimate to repair just the single nightstand. Again, they claim
no responsibility themselves and we are left with an unusable nightstand simply
because, and ONLY because, we trusted THIS company.
If a shipping company is allowed this level of accountability, in theory they
should simply CRUSH the shipment on the front end, put it into a box and ship it
through the US Postal Service, then just pay the small percentage per pound that
they've used to determine damages. Leaving out the truck altogether would
increase their profit margin even more-even WITH the damage claim they would
have to pay!
Desired Settlement
We would be content with FreightCenter's agreement to cover the full cost of
repair for the destroyed nightstand-simply to return it to a useable condition.
The estimate for that is between $425 and $575, and we would be willing to split
the difference for a total settlement of $500. Backing out the $119.02 for the
check we have already received, we would expect another check for $380.98.
We believe this proposal is more than fair given that there are two more pieces
in the shipment that have significant damage for which we are not seeking
restitution. Incidentally, we did not originally have that damage included in
the estimate since the repair on those pieces does not require a specialized
craftsman and since the damage does not render them unusable. We made that
decision in good faith. We expect the same consideration from FreightCenter.
Business' Initial Response
We deeply regret that the customer's dissatisfaction with their freight logistic
service. When the customer contacted FreightCenter.com they provided the
requirements for their shipment and were provided a quote based on the
carrier(s) that provide the required service and costs associated with the
shipment of their freight. When the shipment was booked no additional insurance
was purchased or available for the type of freight they were shipping therefore
the limit of liability on the shipment per the Terms and Conditions is .10 p/lb.
of damage however the carrier chosen offers increased coverage of .60 p/lb. of
damage. Prior to shipment the documentation was sent to the customer including a
copy of the Terms and Conditions for their review.
We understand and appreciate that it is upsetting when a shipment does not
transpire as anticipated. FreightCenter.com is freight broker not a freight
carrier therefore we do not see, handle or transport freight. We arrange freight
transportation at competitive rates on behalf of our customers. At booking the
freight was specified as "Furniture/ General Merchandise-Used Goods".
On December 28, 2012 we received notification from the customer that their
freight was damaged in transit. The customer indicated that the weight of the
damaged freight was 325 lbs. however the only documentation provided by the
Customer in support of their claim was for damage to a Bedside Table/Nightstand
indicated at booking as weighing 50 lbs. resulting in a carrier adjusting the
limit of liability .60 p/lb. based on the 50 lbs. or $30.00. Subsequently, the
carrier provided a settlement of claim in the amount of $ 119.02 to include some
of the freight costs associated with the damaged item and a check was sent to
the customer. As a courtesy we have extended the following offer directly to the
customer via email, as required by the DOT and we are awaiting their response
within the specified time period of 48 hours.
The estimate for repair of the damaged to the freight, as provided by the
customer did not contain a breakdown of the costs and was a range of pricing
from $425.00 to $575.00.(see attached documentation) As a courtesy the median
amount of $500.00 was used to determine an additional settlement to the customer
for the damage incurred on their shipment ($500.00 less $119.02=$380.98) A check
for an additional $ 380.98 will be mailed to the customer as settlement in full
upon receipt of written acceptance from the customer of the total of $500.00 as
a settlement in full.
As previously stated we regret that the customer's freight did not transport as
anticipated. We appreciate the opportunity to assist the customer with their
inquiry and we will await receipt of the customer's confirmation 48 hours.
Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept this response as it was EXACTLY what WE proposed in OUR complaint (it
was NOT offered "as a courtesy" as claimed by Freight Center). We remain,
however, thoroughly unimpressed with Freight Center's level of professional
accountability.
- See more at:
http://www.bbb.org/west-florida/business-reviews/freight-traffic-service/
freightcenter-in-palm-harbor-fl-6123301/complaints#sthash.ALvGWBlI.dpuf
03/30/2015Problems with Product / Service | Read Complaint Details
X
Complaint
The business quote less price,after I place order,they change price,if I don't
accept new price & cancel my order,they charge me 15% cancellation fee
I got a free freight quote at ***************************** to ship my 5 boxes
on March 01, 2015. The quote is $450.99, the quote number is XXXXXXXX,I accept
the price and made payment, next day, I received ***, the column of commodity or
service show 5 boxes, total 720LBS, but column of QTY only show 1, column of
item weight only show 440LBS. They changed cost to $397.47 in CUSTOMER ESTIMATE
& AGREEMENT that they email me with the ***. I contacted with a agent who is Mr.
***** ****** told him I ship 5 boxes, not 1 box, he said he will correct, then
email corrected BOL to me, a while he told me he cannot ship 5 boxes with the
price he quoted, and told me a new price that is $759.27, I told him I cannot
accept the price, I want cancel my shipment. He let me cancel my shipment
online. I received a email say a 15% cancellation fee will be assessed. They
cannot assess me the cancellation fee, because this is not my fault, that is
their fault. I cancel my order because they broken their promise of price.
Desired Settlement
I want get 100% refund.
Business Response
Please see attached
We are in receipt of the BBB complaint filed against our company. We regret that
our customer is dissatisfied with their freight logistics experience with
FreightCenter, Inc.
The customer called in to FreightCenter, Inc. after booking this shipment and
advised the agent that the weight needed to be changed from 440 lbs to 720 lbs
and the quantity needed to change from 1 box to 5 boxes. This correction caused
an increase in the Carrier's price to transport the shipment. The customer did
not approve the rate increase and decided to cancel their shipment with
FreightCenter, Inc.
Per FreightCenter's Terms and Conditions on page 5 of 6 under XX Cancellation of
Services it states that
"if the customer elects to cancel the service, a 15% cancellation and processing
fee will be applied plus any additional fee assessed by the carrier."
The cancellation fee is nonrefundable. Attached is a copy of FreightCenter's
Terms and Conditions.
Again, we are sorry for any inconvenience this has caused our customer, and do
hope that it has not tarnished your opinion or view of FreightCenter, Inc. We
would hope to see you use our services again in the future.
Respectfully yours,
FreightCenter, Inc.
Resolutions Department
Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I try to get quote again for 5 boxes and 720LBS, their quote is $450.99 that is
same price as quote I got last time.
I booked the shipment and paid online, when I received the Bill of Loading,
there is only 1 box on the Bill of Loading, so I advised the agent the quantity
is 5 boxes,weight is 720LBS, I ask the agent correct the quantity to 5boxes and
weight to 720LBS, but the agent gave me new price for shipping this shipment,
the new price is $759.27, I do not accept the new price, and ask cancel my
shipment, but they charge me 15% cancelation fee.
Final Business Response
Please review the response that was uploaded.
We are in receipt of the BBB complaint filed against our company. We regret that
our customer is dissatisfied with their freight logistics experience with
FreightCenter, Inc.
FreightCenter has refunded the amount of $59.62 to the customer. Please see
attached refund receipt. The amount of $59.62 is the 15% cancellation fee that
the customer was charged. We are refunding this in hopes of remaining in good
standing with the customer.
The customer did agree to our Terms and Conditions. Our Terms & Conditions do
explain the cancellation fee. This fee will apply to any future shipments that
are cancelled.
Again, we are sorry for any inconvenience this has caused our customer, and do
hope that it has not tarnished your opinion or view of FreightCenter, Inc. We
would hope to see you use our services again in the future.
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept your refund.I will not place my order at your website, because your
online quote is not credible, you will be free to change your price after I
place my order, you will be free to charge my more money from my credit card, if
I do not accept your higher prices to cancel my order, you will charge a 15%
cancellation fee . I do not want this kind of unpleasant things happen again.
10/07/2014Billing / Collection Issues | Read Complaint Details
X
Complaint
Freight Center attempted unauthorized charges for "extra weight" for a crate
that was weighed when shipped and weight confirmed on delivery.
I shipped a 630 lb crate from USDA Forest Products Lab to my company in San
Francisco. I used Freight Center to arrange the shipment. The crate was weighed
when picked up, so it was odd that **** **** called me and asked for $750 over
the phone for "extra weight" charges, claiming the crate actually weighed 1700
lbs. After I confirmed with USDA the crate was indeed 630 lbs I told **** ****
that I would not pay before confirming the crate weight, he tried to charge my
debit card twice for $550 (the bank refused since he did not have correct 3
digit security code).
The date the shipment was scheduled to arrive **** called and emailed me
repeatedly asking for another $280 for "residential delivery" even though we are
a comercial address. Later he agreed we were indeed a comercial address and did
not insist on the residential delivery fee. When the delivery arrived I had
rented a certified scale and forklift to weight the crate, and it was indeed 630
lbs. I had the truck driver who made the delivery sign a statement attesting to
the actual weight of the package (630 lbs) and printed a receipt from the
certified scale documenting the weight. I then sent the documentation to ****
**** at Freight Center via email and he responded that he wanted me to pay the
"over weight" charges and then wait for a refund to be issued later. I found
this to be ridiculous and called my bank about the two unauthorized charges to
my debit card. They advised me to cancel that debit card to avoid more
unauthorized charges. To be clear, I did pay the original amount agreed to for
the 630lb shipment, but did not pay for the erroneous "over weight" charges.
Desired Settlement
Confirmation we are done with this business and Freight Center agreeing we dont
owe anything more than what we have paid. In short there is no due "over weight"
charges due. I asked this from **** **** and he said I should pay and then wait
for a refund, which is ridiculous.
Business Response
Contact Name and Title: *** ******-Resolution Dep
Contact Phone: XXX-XXX-XXXX
Contact Email: *******@freightcenter.com
Please review the response
We are in receipt of the complaint filed against FreightCenter, Inc. We regret
that you are dissatisfied with your freight logistics experience with
FreightCenter, Inc. FreightCenter, Inc. is a freight broker, not the actual
freight carrier. FreightCenter,Inc. provides access to carrier rates and carrier
services. We do not see, touch or handle the freight. Prior to transport a copy
of the Terms and Conditions, a procedural letter, and shipping documentation
were sent to him for review.
During transit the carrier weighed the shipped freight on a certified weight
scale and determined that the shipment weighed 1723 lbs and not the 650 lbs that
were booked. FreightCenter,Inc .was invoiced by the carrier based on their
findings therefore we passed those costs on to the customer as stated in the
Terms and Conditions.
"Billing Adjustments: The Carrier reserves the right to verify a shipment's
weight, size, class and services provided. When a Carrier discovers these items
are incorrectly described on the BOL, a Freight Inspector will document the
differences and a "Billing Adjustment" will be issued. Should this occur,
Customer agrees to pay for all documented billing adjustments via the same
method of payment used in the initial billing of this shipment. Billing
adjustments (if any) will be automatically charged to the Customer's Open
Account with FreightCenter Inc. Billing Adjustments will encore a Rebilling and
Reprocessing Fee of $35.00."
The customer contacted their agent and advised them that at delivery the freight
was weighed and did not weigh 1723 lbs that the carrier inspected the freight to
be. The customer noted the weight of 630 lbs and the driver signed off on the
delivery receipt. FreightCenter has filed a claim on the customer's behalf and
has provided the carrier with the support that the customer provided us. Claims
take 90 to 120 days to be completed with the carrier. The claim is currently in
the review process with the carrier's claim department. If the claim is approved
by the carrier, we will then remove the additional amount that remains owed on
the customer's account in the amount of $553.44.
Consumer Response
I emailed to check in with *** ****** to see if I could help them with any
further documentation on September 24th. My understanding is they are handling
the claim with their sub contractor and no action on my part is needed.
****** XXX XXX XXXX
Final Business Response
The claim that FreightCenter has filed on the customers behalf has been approved
and the outstanding amount of $553.44 has been removed from the customer’s
account.
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
08/12/2014Billing / Collection Issues | Read Complaint Details
X
Complaint
Had not signed contract and they ran card without authorization and are refusing
to give full refund.
Had to ck a box that says that we agree to terms in order to download paperwork.
We were told by the freight company that they would not charge our card until
they received paperwork back. I cancelled the pickup and now they are refusing
to refund me my money back even though they said that they would not charge our
card until they had a pickup date.
Desired Settlement
Full amount refunded that they charged to our card that was never approved
$617.37
Business Response
Please review the attached response
We are in receipt of the complaint filed against FreightCenter,Inc. We regret
that you are dissatisfied with your freight logistics experience with
FreightCenter, Inc. FreightCenter, Inc. is a freight broker, not the actual
freight carrier. FreightCenter, Inc. provides access to carrier rates and
carrier services. We do not see, touch, store or handle the freight.
FreightCenter received a cancellation request from the customer on 07/31/2014. A
credit of $524.76 was issued to the customer on 7/31/2014 and a refund of $92.61
was processed back to the customer on 08/01/2014 has been applied to the
customer’s credit card.
I sincerely apologize that you did not get the assistance that you needed by the
agent and/or her superior. We have coached the agent in this issue.
Again, we are sorry for any inconvenience this has caused you, our customer, and
do hope that it has not tarnished your opinion or view of FreightCenter, Inc. We
would hope to see you use our services again in the future.
Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
04/03/2014Billing / Collection Issues | Read Complaint Details
X
Complaint
Freightcenter charged $578.12 for a shipment they did not pickup. I lost the
shipment. They said it was on its way. Now they will not refund the $578.
******* ******* the account manager will not return any phone calls nor will her
supervisor, ***** ********** The services they charged for were never rendered.
Desired Settlement
I would expect to at least recover the shipping cost for something that was
never picked up of $ 578.12. The shipment cost was #1,254.40.
Business Response
FreightCenter regrets that the customer had to file a BBB Complaint regarding
the freight charges for a shipment that did not transpire. After review, we have
refunded the customers card back in the amount of $578.12.Please allow 48 to 72
hours for the customers refund to appear. Thank you for your time and I hope
that we were able to address and resolve the issue on the customers behalf.
Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded the $578.12 for the shipping charge.
04/02/2014Billing / Collection Issues | Read Complaint Details
X
Complaint
A FREIGHT SHIPMENT WAS RECLASSIFIED TO 70 CLASS TO CLASS 100 AND THEN BACK TO
CLASS 70, CAUSED A OVER CHARGE NOT YET REFUNDED
THE SHIPMENT DATE WAS DEC 21ST, FREIGHT CENTER HAD THE SHIPMENT SETUP AS A CLASS
70, BY THE TIME I REC'D THE SHIPMENT IT HAD BEEN CLASSED AS 100 CAUSING A
ADDITIONAL CHARGE $147.42 TO MY ACCOUNT WITHOUT ANY REQUEST FOR FUNDS OR
KNOWLEDGE. I FILED A CLAIM WITH FREIGHT CENTER AND WITH CENTRAL TRANSPORT
DEPUTING THE CHARGE BASED ON THE MEASUREMENT THEY STATED CENTRAL TRANSPORT HAD
STATED IT WAS ( 48" BY 48" BY 40"TALL) THE SHIPMENT
MEASURED ("48" BY 38.5" BY 33") I PROVIDED DATA PHOTOS, AND MANUAL FROM THE
COMPANY WHO MADE THE EQUIPMENT TO FREIGHT CENTER TO SUPPORT MY CLAIM.
FREIGHT CENTER SAID THEY WOULD SAID THIS INFORMATION ON THE CENTRAL TRANSPORT
CLAIM OFFICE SO THAT THE DISPUTE COULD BE SETTLED AND RE-CLASSED AS 70 (THE
CLASSIFICATION THAT A SHIPMENT IS SENT UNDER DETERMINES THE CHARGES BASED ON
DENSITY OF THE SHIPMENT AND WEIGHT.)BY CETRAL TRANSPORT SAYING THAT THE PALLET
MEASUREMENT WAS LARGE THAN WHAT WAS SHIPPED IT CHARGED THE DENSITY CAUSING THE
RE-CLASS TO 100.
FOR TWO NOT A WORD FROM FREIGHT CENTER ON THE CLAIM..I CENTRAL TRANSPORT TO FIND
OUT IF A CLAIM
ON THIS BOL XXXXXXXX WAS EVER OPENED BY FREIGHT CENTER, THEY INFORMED ME THAT
THEY HAD RECEIVED ANY SUCH CLAIM YET. i OPEN ONE WITH CENTRAL TRANSPORT AT THAT
TIME. I CALLED FREIGHT CENTER AND ASKED TO TALK TO THE CLAIM CENTER, TRANSFER
AND PUT INTO A VOICE MAIL.ABOUT TWO DAYS GO BY AND NOT A REPLY FROM FREIGHT
QUOTE,,I CALLED AGAIN
THIS TIME TALKED TO AGENT AND TOLD HIM THAT THERE WAS NOT A CLAIM SENT TO
"CENTRAL TRANSPORT " AS OF
*** 18TH AND FIND OUT WHY? THEY SEND THEY NEEDED A PACKING SHIP,,I SENT THEM A
PACKING SLIP,,BUT
STILL HADNT BEEN PROCESSED TO "CT". a MONTH GOES BY AND FINALLY AFTER I GET
INVOLVED DIRECTLY WITH "CT" THEY FINALLY GET THE INFORMATION ON THE SHIPEMNT AND
INFORMED ME THAT THE SHIPMENT WAS RE-CLASSED BACK TO 70 AND WAS ISSUING A
REFUND, BUT IT WOULD BE SENT TO FREIGHT CENTER, I INFORMED BY CT THAT FREIGHT
CENTER HAD NOT RESPONDED TO THE REQUESTS BY CT TO SETTLE THE CLAIM AND THE CHECK
WAS BEING SENT TO THEM TO COMPLETE THIS. I FINALLY GET INFORMATION FROM FREIGHT
CENTER THAT THE CLAIM PROCESS WOULD TAKE 120 DAYS,,IT TOOK THEM 2 SECONDS ON
SUNDAY NITE TO GET IT OUT,,AND NOW THEY ARE TELLING IT GOING TO TAKE 4 MONTHS TO
PROCESS. I GET A EMAIL FROM FREIGHT CENTER LAST WEEK STILL TALKING ABOUT WAITING
FOR THE CLAIM TO BE PAID BY CT WHICH THEY HAVE ALREADY DONE OVER TWO WEEKS AGO..
THEY DONT
REPLY NOW TO MY RE"FREIGHT CENTER" FOR STATUS UPDATE ON MY CLAIM. IVE KEPT THE
FLORIDA ATTORNEY GENERAL OFFICE AND ARKANSAS ATTORNEY GENERAL OFFICE INFORMED OF
THEIR ACTIONS. YOU CANT GET A CORRECT ANSWER FROM THEM. I FINALLY AFTER REPEATED
REQUESTS RECEIVED THE BILLING NOTICE CHANGE TWO MONTHS LATER FOR THE ADDITION
$147.00.
wHAT FUNNY ABOUT THIS AT IF THIS SHIPMENT HAD BEEN SHIPPED UNDER CLASS 100 THE
TOTAL CHARGE FOR THE SHIPMENT WOULD HAVE BEEN $357.00. WITH THESE GUYS JACKING
ME AROUND THE SHIPMENT COST WAS OVER
$424.00, MORE THAN $70 DOLLARS HIGHER THAN THE GOING RATE. ON 2/26, 2/28 I
REQUESTED FROM SHANNA
OF FREIGHT CENTER A UPDATE ON THE STATUS ON THE CLAIM,I NEVER RECEIVED A ANSWER
OR REPLY,,THIS MORNING AGAIN I'VE ASKD FOR THE CURRENT STATUS OF THIS CLAIM AND
HAVE YET TO HEAR THEM.
Desired Settlement
TO GET THE MONEY BACK THAT FREIGHT CENTER OVER CHARGED ME SINCE CENTRAL
TRANSPORT HAS ALREADY ISSUED THE CHECK TO THEM.
YOU HAVE ANY QUESTIONS FEEL FREE TO CALL ME
***********************
Business Response
We regret that the customer is dissatisfied with their freight logistic
experience. We appreciate and understand that the customer desires an expedient
response to their inquiry and their dispute of the adjusted billing and we
continue to work to that end. Prior to transport a copy of the Terms and
Conditions, a procedural letter and shipping documentation was sent to him for
review and dissemination to the carrier for shipping purposes. Throughout the
documentation the importance of providing accurate information is stated as well
as the method for handling any variations, if necessary.
FreightCenter, Inc. arranged the transport of the customer's freight based on
the information the customer provided. The freight was picked up and delivered
clear. During transport the carrier inspected the freight and based on their
inspection of the shipped freight the carrier corrected the class of the
shipment.
On February 5th, the customer was notified that the dispute of the carrier's
classification, filed on their behalf with the carrier, was denied. The carrier
stated that they were standing by their Inspection of the shipped freight as the
documentation provided did not adequately support that an error had occurred. On
February 6th we notified the carrier that customer did not agree with their
findings and they, the carrier agreed to review it further upon receipt of
additional supporting documentation. Upon receipt of the packing slip, on
February 7th, the dispute with the carrier was reopened and is currently in the
final stages of review.
Throughout the dispute process the customer has endeavored to circumvent the
typical method for disputing the adjusted billing. This has resulted in numerous
requests from multiple parties including the carrier and the Attorney Generals'
office of PA to be removed from inclusion in emails between FreightCenter, Inc.
and the customer. The Attorney General has requested that customer ** the same
and FreightCenter, Inc. has removed them as they are not involved in any
complaint or inquiry with FreightCenter or the customer in regards to this
shipment. The carrier has also requested removal from inclusion in the customers
emails as their agreement in regards to the shipment was made with
FreightCenter, not the carrier.
We have sent a request to the customer that all inquiries in regards to their
dispute be made to FreightCenter in writing to avoid any misunderstanding or
miscommunication and to allow at least 24-48 business hours for a response to
his inquiry. We will update him approximately every two weeks until resolution
is obtained from the carrier or until we receive additional information from the
carrier. We are unable to provide the customer's desired outcome until or unless
the carrier finds in the customer's favor and a refund paid charges is received
from the carrier.
Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
1. THE ATTORNEY GENERAL OFFICE HERE IS STILL INVOLVED AND IS STILL COPIED ON ALL
EMAILS AS WELL AS THE FLORIDA ATTORNEY GENERALS OFFICE, THERE WAS A MISTAKE
WHERE BECAUSE THE SIMILAR EMIL NAMES ********* AND ********************* ) THE
OFFICE OF ATTORNEY WAS MIS ATTACHED TO EMAILS. HOWEVER THAT
HAS BEEN CORRECTED,THE TWO OFFICE STILL REMAIN TODAY COPIED ON ALL COMMUNICATION
BETWEEN FREIGHT CENTER,AND CENTRAL TRANSPORT.AND THEY WERE INFORMEED THEY WILL
REMAIN FOR RECORD AND LEGAL PURPOSES.
2.A EMAIL FROM THE CARRIER CENTRAL TRANSPORT DATED FEB 14TH INDICATED THEY
ACCEPTED THE ORIGINAL CLASS OF 70 AND WERE IN THE PROCESS OF SENDIND THE AMOUNT
PAID OF THE RE-CLASS ERROR.i CONTACTED FREIGHT CENTER ABOUT THE EMAIL ,COPIED
THEM ON THE EMAIL BUT THEY NEVER RESPONDED. IT WASNT UNTIL THEY WERE TOLD THAT
THE CARRIER WAS WILLING TO SETTLE DIRECTLY WITH ME (THIS WAS PER ADVICE FROM THE
ATTORNEY GENERAL OFFICE TO GIVE THEM A DATE AND TIME TO RESPOND TO YOUR EMAIL)
THAT THEY DID AND HAVE YET TO ACKNOWLEDGE THAT CORRESPONDENCE.TO THIS DAY
FREIGHT HAS AVOIDED RESPONDING TO THE EMAIL FROM THEM THAT THEY HAVE BEEN PAID
BY CENTRAL TRANSPORT AND HAVE REFUSED TO ACKNOWLEDGE THE EMAIL FROM **** *****
FROM CENTRAL TRANSPORT.
I CONTACTED CENTRAL TRANSPORT BECAUSE YOU COULDNT GET FREIGHTCENTER EVER TO
RESPOND TO PHONE CALLS, EMAILS,,i HAD TO CONTACT THE ORDER AGENT AT
FREIGHTCENTER TO ASK THEM TO FINDOUT WHERE THEY ARE AT WITH THIS CLAIM, THEY PUT
ME BACK TO THE CLAIMS DESK (ONCE) WHERE THE PHONE WAS NEVER ANSWERED, NOR THE
PHONE MESSAGE LEFT EVER REPLIED TO. NOW FREIGHT CENTER SAID THEY ARE WAITING FOR
THE CARRIER TO RESPOND AND STILL AFTER REPEATED REQUESTS FAILED TO ANSWER THE
FOLLOWUP QUESTION.
iVE ATTACHED THE EMAILS FROM BOTH CENTRAL TRANSPORT, AND FREIGHT CENTER SHOWS
THEY HAVE LIED AND VOIDED PAYING, JUST STALLING. LIKE I SAID BEFORE HAVE THEM
PROVIDE PROOF OF THE DAY THEY FILED THE CLAIM WITH CENTRAL TRANSPORT, OR PROOF
THE OF THE DENIED CLAIM,I'D LIKE TO SEE THE DATE OF THAT, OR THE WHEN IT WAS
SUBMITTED,,BELIEVE ME YOU WONT GET ONE..
THE TWO ATTACHMENT ARE DATED FEB 4TH..THATS HOW LONG FREIGHTCENTER HAS DENIED
THAT THIS INFORMATION..
Final Business Response
This response was taken verbally by the BBB: The claim was approved for the full
amount of the refund, in the amount of $147.27 on 3/27/14. This should show up
in 24 to 48 hours in the customers credit card.
Final Consumer Response
This response was taken verbally by the BBB: I have finally received the refund
and you may close the case.
- See more at:
http://www.bbb.org/west-florida/business-reviews/freight-traffic-service/
freightcenter-in-palm-harbor-fl-6123301/complaints#sthash.7kPe211t.dpuf
Freightcenter - Shipped motorcycle from California to Florida
- Jan 25
- Freightcenter
- Shipping
- Riverview, Florida
- Freightcenter Freight Shipping
- 11
- REVIEW RATING 3/5
Shipped cycle quote $680
and when arrived Freightcenter charged another $250 citing overages
from carrier. i had used HaulBikes in the past and the shipment took
about 45 days to complete the process and the rate was 630. I chose
Freightcenter because the shipment was to be shipped sooner than
Haulbikes. With all said and done the only complaint is the motorcycle
arrived in about 3 weeks and the...
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Freightcenter - Terrible Shipper! DO NOT USE!
- Jan 14
- Freightcenter
- Shipping
- Columbia, Missouri
- Freightcenter Freight Shipping
- 19
- REVIEW RATING 4/5
I purchased a wood
splitter, and paid extra for shipping to get the machine to me by the
date I needed it. FreightCenter went right past my location and took it
to a town that is two hours away from me. I called and they promised me
for three days I would be receiving my machine that day, each time I
called. Two weeks later it finally showed up. Since the machine was late
I lost the job that I...
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0
0
Freightcenter - Be careful if you cancel a shipment
- Nov 09, 2015
- Freightcenter
- Shipping
- Port Lavaca, Texas
- Freightcenter Cancellation Policy
- 60
- REVIEW RATING 4/5
After reading reviews I
decided to go with another shipper, only I never read the (fine) print
about charging a 15% cancellation fee. Well to make a Long story short,
we had to pay $58.00 just for this. They don't bother telling you this
online or over the phone. Once they have your credit card the amount is
in their hands. Awful company, do your homework. I can't help but wonder
if all shipping...
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1
0
Freightcenter - Contact the person in charge of credit cards
- Nov 02, 2015
- Freightcenter
- Employees and Ex-employees
- Holiday, Florida
- Freightcenter Work Experience
- 1
- 67
- REVIEW RATING 4/5
People forget who they
ripped off even when they might do a service to them in another
business. The mean lady who controls all the access to your money is
Stacie. I used to work customer service where she had her car worked on.
She is horrible. If you want to talk to her extension is 7804. My
husband shipped an outboard motor and they charged his card again after
it shipped for more than the...
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1
0
Freightcenter - FRAUD! THEIVES!
- Oct 14, 2015
- Freightcenter
- Shipping
- Nashua, New Hampshire
- Freightcenter Freight Shipping
- 78
- REVIEW RATING 4/5
WARNING!! Do not use
FREIGHT CENTER for ANY shipping needs. They stole money from our account
as we had to pay an agreed price of $632.85 prior to shipping. We gave
them all the info., dimensions, weight, crated the tools we had to be
delivered and PAID IN FULL prior to shipping!! $632.85 is what we were
supposed to be charged for the shipping of the tools from FL to MA. WE
were PAID IN FULL....
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1
0
Freightcenter - Lied and stole money from my credit card
- Sep 01, 2015
- Freightcenter
- Shipping
- Montrose, Colorado
- Freightcenter Freight Shipping
- 1
- 73
- REVIEW RATING 4/5
This company is nothing
but lairs and as dishonest as they come. Will not work with you in any
manner to resolve problem.Added charges to my account and did not inform
me even thought they said they had called me.THE DID NOT CALL ME..STEVE
MILLER IS A LAIR . I WILL NEVER DO BUSINESS WITH THEM AGAIN. I HAD TO
TAKE MY FREIGHT 200 MILES ROUND TRIP FROM MY SHOP TO DROP IT OFF DUE TO
FREIGHT CENTER...
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0
- From mobile
- Freightcenter
- Aug 27, 2015
- by anonymous
- #690087
don't use these third party companies go right to the
carrier Direct. And get a contract. Can save alot of money and headache.
These third party companies don't give a *** about their customers.
Only to make money. I know first hand.
Add comment
Freightcenter - They also steal from their employees
- Jul 19, 2015
- Freightcenter
- Employees and Ex-employees
- Palm Harbor, Florida
- Freightcenter Work Experience
- 144
- REVIEW RATING 4/5
They recently let go of
a decent, honest employee who was lauded by many customers for saving
them money and being able to handle even the most difficult shipping
issues, even going to bat for them on rebills that were not their fault.
they kept this employees last commission check that he earned a month
earlier. POS company run by Matt who had to have his Daddy give him this
low level company...
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2
2
Freightcenter - Horrible Experience!
- Jun 12, 2015
- Freightcenter
- Shipping
- Claymont, Delaware
- Furniture
- 2
- 106
- REVIEW RATING 4/5
"Horrible Experience!
They assign you multiple tracking numbers (none of which were actually
correct) and ship your material through multiple contractors so you have
no idea WHERE your shipment is or even WHO has it at the moment. I had
to investigate on my own to find out who they subcontract to and contact
them directly to find out where my shipment was. You pay for expedited
shipping and get...
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1
1
Freightcenter - Former employee
- Jun 10, 2015
- Freightcenter
- Employees and Ex-employees
- Palm Harbor, Florida
- Employee Experience
- 166
- REVIEW RATING 4/5
I worked here, I saw how
it goes. They will steal your money. I tried to help my customers
with their unjustified rebillings only to hit a brick wall, that is why
it is coming direct from an insider there that they are intentionally
doing this. And they have my IP address, good for you FC, you are good
for something. Seriously do not do business with these people. They do
not care about the...
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2
2
Freightcenter - Be thorough. Very thorough about what can go wrong when dealing with a shipping broker. Ask them many questions before signing on the bottom line.
- Jun 09, 2015
- Freightcenter
- Shipping
- Lynn, Massachusetts
- Kayak Shipping
- 1
- 99
- REVIEW RATING 5/5
This is my best,
objective, opinion of Freight Center based upon my experience and
subsequent disagreements with this company over the last 12 months. I
had priced the shipping of two kayaks from several carriers and brokers
and Freight Center was the lowest price. The rep was extremely helpful,
though, in hindsight, he did mention that the a customer he recently
worked with had some trouble with...
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0
Freightcenter - Rip Off Adds Additional Charges!!!!!!!!!!!!
- Jun 06, 2015
- Freightcenter
- Shipping
- Gary, Indiana
- Oven Shipping
- 2
- 74
- REVIEW RATING 4/5
Ordered oven shipped to
docked location. They charged me a lift gate fee and a delivery fee on
top of shipment quote. They refuse to refund the charges that were not
ordered. Delivery was to a dock with no need of lift gate. Receiver
verifies that the shipment was to a docked location. When calling
Freightcenter, the woman who answered the phone in complaints (they must
receive a lot of...
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0
0
Freightcenter - Review about Shipping Service from New York, New York
- May 27, 2015
- Freightcenter
- Shipping
- New York, New York
- Shipping Service
- 1
- 54
- REVIEW RATING 4/5
Freight Center is a
completely unprofessional and dishonest company. They took my money,
arranged shipping - the item was refused even after I spent $250
preparing it properly. They refuse to refund me my $ even though they
have not provided a service. I've asked several times to speak with a
manager and have reached out to get via phone and email. She will not
return my calls or my email. They...
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0
1
Freightcenter - Review about Dirt Bike Shipping from Orofino, Idaho
- May 23, 2015
- Freightcenter
- Shipping
- Orofino, Idaho
- Dirt Bike Shipping
- 53
- REVIEW RATING 4/5
Frightcenter.com
operates a HUGE scam. Do not do business with this scam company. I went
online to have a dirt bike shipped from Deland, Florida to Cairo,
Georgia. I received several quotes but freight center's representative
called me after my online quoting dialogue, which flattered me. Begin
nightmare! I booked freightcenter.com and had it shipped. Five
months later they begin...
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1
1
Freightcenter - Freight Center has to be close to the WORST!!! STAY AWAY!!!!!
- May 21, 2015
- Freightcenter
- Shipping
- Yale, Michigan
- Two Day Shipping
- 1
- 51
- REVIEW RATING 3/5
2 day guaranteed
delivery turned into 7 days. I explained to the csr how important this
was to have this delivery made in 2 days. He promised me that it would
definitely be delivered in this window. When they failed to pick up the
order, the same inept csr guy with the initials S.B. essentially said
"oh well, that the way it goes". It will be an extra 5 days, so tough
luck. Also to be kicked in...
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Freightcenter - 15% cancellation fee, even though they couldn't perform the service
- Apr 20, 2015
- Freightcenter
- Shipping
- Tucson, Arizona
- Motorcycle Shipping
- 68
- REVIEW RATING 3/5
Freightcenter indicated
they could ship my motorcycle on a specified date, but when the driver
from Haul Bikes called nearly a week earlier than I specified, I had to
decline the shipping at that time. I made it perfectly clear that the
bike would NOT be ready until a specific date, and Freightcenter
indicated it would be no problem. Well it was a problem, because not
only did they say they...
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1
1
Freightcenter - They screwed up, I get charged!
- Apr 20, 2015
- Freightcenter
- Shipping
- Tucson, Arizona
- Motorcycle Shipping
- 51
- REVIEW RATING 3/5
Freightcenter contracted
with Haul Bikes to pick up my M/C. I made it VERY clear when the bike
would be ready to be picked up, and when it needed to be at its
destination. Regardless, a driver from Haul Bikes called nearly a week
early and said they were going to pick up the bike. I indicated it
wasn't ready, and reiterated what I told Freightcenter about pickup and
delivery dates. Now,...
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1
1
Freightcenter - Ridiculous Back Charge!!
- Mar 22, 2015
- Freightcenter
- Shipping
- Forest City, Pennsylvania
- Auto Equipment Shipping
- 74
- REVIEW RATING 3/5
Very bad experience!! I
shipped a GM specialty service tool on a pallet to Newfoundland Canada
direct from Old Dominion Terminal in Pittston Pa. I had the weight at
75lbs. The freight carrier (Old Dominion) assessed the weight at 140lbs.
So they back charged me $271!! My freightcenter rep told me if I
originally had the weight at 140lbs instead of 75lbs the additional
charge would have been...
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1
1
Review about Freightcenter Staff from Ottawa, Ontario
- Feb 20, 2015
- Freightcenter
- Shopping
- Ottawa, Ontario
- Freightcenter Staff
- 57
- REVIEW RATING 2/5
DO NOT DO BUSINESS WITH
THIS COMPANY UNPROFESSIONAL AND ALWAYS OVER CHARGE YOU!! Especially if
you get Cayln Hamilton he is the laziest piece of *** out there. Only
emails or calls you when he gets a sale off you, if you need help he's
like a ghost and so is their entire team Stay away I hope fright center
goes down they don't deserve to be in business....karma will come back
and haunt you one day
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1
1
Freightcenter - RIP OFF, one of the worse businesses
- Feb 13, 2015
- Freightcenter
- Shipping
- Farmington, Missouri
- Shipment
- 75
- REVIEW RATING 4/5
Lessoned Learned from
this crooked place!! Will never use them again and hope no one else has
to go through this with them as well. I placed a shipment and decided
to check out their reviews afterwards, which was dumb of me, because
nothing but negative things were to have been said about them. After I
placed my shipment through these criminals and inform my customer on
what his shipping will...
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1
1
Freightcenter will charge you more than quoted
- Dec 01, 2014
- Freightcenter
- Shipping
- Piedmont, South Carolina
- Freight Quote
- 117
- REVIEW RATING 3/5
After using
Freightcenter once before, we needed 5 pallets shipped, so I went
through their system to get a quote. The quote was good, so I went ahead
and placed the order. Once they received the order, I did receive a
call about it and there was going to be a slight change in the class of
the items being shipped, which came out to another $200. Then the
packages were picked up and while in...
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1
1
Featured on Pinterest › 100% FULL Freightcenter - Poor Service, unprofessional
- Nov 10, 2014
- Freightcenter
- Shipping
- Phoenix, Arizona
- Sewing Machine
- 373
- REVIEW RATING 5/5
1 of 7
freightcenter.com is
FRAUD. This company would blast your phone once you're interested in
doing business with them. Once they get a hold of your credit card
number, things will go downhill from there. Don't expect them to be
professional once they get your money. I wanted to ship 2 industrial
sewing machines at 200 pounds each. The invoice came in and they
documented it for 300 pounds each. I...
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1
1
Freightcenter - Stay away.
- Sep 01, 2014
- Freightcenter
- Shipping
- Los Angeles, California
- Tv Shipment Process
- 105
- REVIEW RATING 4/5
A terrible company to
'try' and do business with. Apart from being quoted one amount only to
have the associate call me a few days later telling me that he made a
mistake and he had to charge me more in order to ship my tv, the most
concerning issue is the lack of transparency they offer to customers.
They advised me how to pack my tv to make it secure. I took it a step
further and wrapped it in...
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1
1
Freightcenter - Should have read the horrible reviews for this company in advance!
- Aug 21, 2014
- Freightcenter
- Shipping
- Los Angeles, California
- Large Shipment
- 121
- REVIEW RATING 4/5
I used Freight Center to
send a large 100 lb. shipment from the west coast to the east coast.
It arrived safely and the customer was happy. Five days later I get a
call that I owe them $60 more because the driver had to use his lift
gate. It was a 100 lb. shipment from a residence to a residence!
Neither one had a dock. Called the truck company, was told that the
charge was $10. at each end,...
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1
1
Freightcenter - Service & Delivery Failure
- Jul 23, 2014
- Freightcenter
- Shipping
- Diamond Polishing Bench
- 109
- REVIEW RATING 4/5
Extra charges, delivery
failure. We made the mistake of using Freight Center to ship a piece of
equipment (a diamond polishing bench) weighing 792lb from Maryland to
California. It was a time sensitive delivery for a conference, and we
arranged a special early delivery before the Easter long weekend (17th
of April just to be safe)- well within the "supposed" 5 day period. When
the bench was...
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1
1
Freightcenter - Fraud stay away!!! I was charged $85 more beyond the $169 quoted price.
- Jul 08, 2014
- Freightcenter
- Shipping
- Fraudulent Billing
- 96
- REVIEW RATING 2/5
Freight Center is
nothing less than Fraud. The overage that I was charged for was a
result of the crate weighting more than the estimated 150 lbs. I
challenged the discrepancy and even had the crate weighted on a
certified scale. They did not care even though I had contacted the
carrier and discovered that indeed there "could have been" a discrepancy
because a fork lift scale was used and...
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1
1
Freightcenter - GOT CHARGED $100 MORE THAN QUOTED!
- Apr 26, 2014
- Freightcenter
- Shipping
- Los Angeles, California
- Shipping Overcharge
- 1
- 86
- REVIEW RATING 3/5
COMPLETELY FRAUDELENT
COMPANY! WAS QUOTED $275 TO SHIP A PACKAGE, I AGREED, THEN MY CREDIT
CARD GOT CHARGED $374!! THATS A $100 MORE THAN QUOTED! WHEN I CALLED
ABOUT THIS ISSUE, THEY SAID THEY HAD TO USE ADDITIONAL SERVICES LIKE A
FORK LIFT OR SOMETHING TO LOAD MY PACKAGE SO IT WILL COST $100 MORE THAN
QUOTED! AND THAT THE PRICE THEY GIVE YOU OVER THE PHONE IS JUST AN
ESTIMATE AND THEY CAN CHARGE...
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2
1
Freightcenter - 600.00 cancelation fee on an order that did not even get picked up!
- Apr 17, 2014
- Freightcenter
- Shipping
- Cancellation Fee
- 1
- 138
- REVIEW RATING 4/5
When the agent told me
it would cost 6,000.00 to get freight from New York to Oregon, I thought
the price was high but agreed to have them ship it. I did some more
checking and found out that the company was charging twice the rate of
there competitors! I signed on with Matson for 2500.00 and called The
Freight Center, immediately to cancel the shipment and fortunately they
haden't picked it up...
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1
1
Freightcenter.com STAY AWAY
- Jul 15, 2013
- Freightcenter
- Shipping
- Freight Shipping Service
- 74
- REVIEW RATING 1/5
They quoted me a price
for a shipment across the United States for a small amount of furniture
and promised to send the tickets to put on items. I waited for almost
two weeks. All I got were excuses and no tickets. I kept calling and
they gave me the run around until finally coming clean that the actual
price was almost 1/2 again the price of the original quote. Then more
excuses and I needed...
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1
1
Freightcenter scam
- Jun 14, 2013
- Freightcenter
- Transportation and Storage
- San Francisco, California
- Shipment
- 139
- REVIEW RATING 3/5
I paid freight center
for a shipment from east cost to california. freightcenter never picked
up my item. I asked them why they did not pick up the item the the scam
artist said "their drive way was gravel and they don't do gravel road" I
asked them for refund of my $469.00 and he said we have to charge you
restocking fee so it is better to give you credit toward next shipment, I
said ok . I...
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1
3
Freightcenter - PULVARIZED shipment with token recompense!
- Jun 06, 2013
- Freightcenter
- Shipping
- Beaverton, Oregon
- Antique Bedroom Furniture
- 1
- 90
- REVIEW RATING 4/5
We used FC to ship our
late parents antique bedroom furniture. Since we were planning to
refinish it, we weren't concerned with superficial damage, but GOUGES
were taken out of two pieces and one piece was crushed into literally
dozens of pieces! After six months, FC sent us a check for $119.02--not
even 1/4 of the estimate to repair one piece. They told us that it
wasn't THEIR fault--it was...
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2
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Freightcenter - Surprise... We are going to charge you $709 extra for your shipment.
- May 15, 2013
- Freightcenter
- Shipping
- Phoenix, Arizona
- Steel Krazy Custom Art
- 128
- REVIEW RATING 4/5
I needed to ship a piece
of Steel Art to a customer in New York. After searching the web for
someone I filled out some info on freightcenter.com's site and was
promptly called back with a quote. The Quote I received was for $441.
The "Classification", which was determined by the "Service Rep" (I use
service very loosly) after almost a half an hour of explanation, was
set. The piece was loaded...
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5
1
FreightCenter.com Fraud - STAY AWAY
- Mar 18, 2013
- Freightcenter
- Transportation and Storage
- 1
- 79
- REVIEW RATING 4/5
http://www.freightcenter.com is FRAUD. Shipper weighted each individual
boxes to be hundred percent sure that the weight is accurate to ship
with this company. In fact, we gave over 30 lbs to be on the safe side
since a wooden pallet was used. Now the company rep came back and said
"You shipment was over weight, and we will be charging you extra
(hundred plus dollars for the shipment". The...
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1
1
Freightcenter - I Never Received My Shipment (destroyed and refuse to deliver)
- Feb 27, 2013
- Freightcenter
- Shipping
- Miami, Florida
- Freight Scam
- 1
- 72
- REVIEW RATING 2/5
I Never Received My
Shipment (destroyed and refuse to deliver it) I wanted my late fathers
desk shipped to me from nj to fl so we hired freightcenter.com for
pickup and shipping. The desk was picked up for packing and shipping and
after 1 month of trying to find my desk (calling and calling) I was
told that it had been destroyed during the process. I went back and
forth to try and get a refund...
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2
1
Freightcenter overcharges
- Sep 11, 2012
- Freightcenter
- Furniture and Decor
- Washington, District Of Columbia
- Antique Chinese Cabinet
- 1
- 99
- REVIEW RATING 4/5
In February 2012, I
contacted Freightcenter.com to arrange a pickup of a small, light
cabinet in CA to be delivered with "white glove" service which I paid
extra for. When the driver arrived at the pickup point, the cabinet
owner had to bubble wrap the cabinet herself. So much for white glove
service. They delivered cabinet on March 15. ONE man delivered
cabinet, it was so light he carried it...
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2
1
Freightcenter.com RIP-OFF
- May 24, 2012
- Freightcenter
- Shipping
- Alexandria, Virginia
- Shipping
- 1
- 107
- REVIEW RATING 4/5
FreightCenter.com is
fantastic upfront while they explain to you what services they provide
and how things will progress from pick up until delivery. When they
have lulled you into a sense of comfort and compatibility with the job
AND have quickly and conveniently taken your funds UPFRONT for services
yet to be rendered.... things go horribly wrong and the story quickly
changes. They were late...
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1
1
Freightcenter - Charging $400 More Over A Month After Move
- Mar 30, 2012
- Freightcenter
- Shipping
- Dallas, Texas
- Overcharge
- 85
- REVIEW RATING 4/5
I had a very similar
experience to Kevin. Freight Center stipulates in the fine print that
the quote is only "initial charges" and that they can add on to those
charges "at any time until business is concluded" i.e. forever. Over a
month after my move and everything was paid in full and signed, they
charge an extra $400.36 to my credit card, citing a weight discrepancy.
Their customer service is...
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2
1
Freightcenter claims nonexistant
- Feb 09, 2012
- Freightcenter
- Transportation and Storage
- Quincy, Massachusetts
- Freight Service
- 1
- 71
- REVIEW RATING 4/5
lost my package for 4
months. told to file claim. awaiting my claim payment. not allowed to be
connected with claims. 4 months later package arrived to customer after
product had to be remade for this job. freightcenter refuses to pay
claim. total scumbags. never had any intention of paying the freight
claim. i hadonly insured this shipment for a fraction of it's true value
as customer had...
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1
1
Freightcenter reviews
- Dec 07, 2011
- Freightcenter
- Transportation and Storage
- Overland Park, Kansas
- 7
- 338
- REVIEW RATING 5/5
Typical. Matt Brosious
is known to be a shady character and his business is a direct reflection
of that. He is also known to charge "adjustments" when the was none so I
suggest disputing that and taking him to small claims court. Also
report his authority for scamming to the gov.
(http://www.fmcsa.dot.gov/safety-security/safety-security.htm) Freight
Center Sucks! by Mark Unhappy at Citysearch DO...
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3
2
Freightcenter.com Dishonesty SCAM
- May 20, 2011
- Freightcenter
- Shipping
- Atlanta, Georgia
- 4
- 341
- REVIEW RATING 5/5
I lost $900 for the
shipping, and about $3000 worth of product. I cuation everyone, this
company is dishonest, and you may very well get your shipment destroyed.
Review posted by Ken Sullivan on 9/1/2010 2:50:00 PM Rating: 0 stars
out of 5 Subject: Destroyed 95% of shipment Review: I tried to get
insurance and was jerked around with a website procedure they demanded I
use as it gets them...
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5
http://freightcenter.pissedconsumer.com/
------------------------------------------------------REVIEWS--------------------------------------------------------
http://www.yelp.com/biz/freightcenter-palm-harbor
http://www.bbb.org/west-florida/business-reviews/freight-traffic-service/freightcenter-in-palm-harbor-fl-6123301
Rating 0 out of 5
- Yago M.
- Wakefield, MA
- 14 friends
- 66 reviews
My experience here was not good either. I booked the shipment online, fast and easy. Then a rep calls me and tells me I need a special service for trade shows (even though it was not a trade show per se, but a conference at a hotel that my company was sponsoring, but anyway) and it's $200 more. Total over $600 for two crates and about 180Lbs. I have no choice but to accept. At least they must know that pick-up and delivery times are importan, I say to myself...
We arrange everything -including the liftgate at pick-up-, pay, and everything goes perfectly well. Like someone mentions below, until they get the money, everything is smooth.
Well, the truck shows up at 5pm on the date we arranged, sees the boxes and says: We have a problem, because this is too heavy and my liftgate is broken. Who the hell comes with a broken liftgate to a pick-up that specifically requires liftgate (and pays for it) So the guy tells me he will come the next day, but there is a snow storm and he doesn't. The following day, when at 4pm he hasn't showed up again, I start calling Freight Center and get nothing but answering machines. So I start emailing them and around 6pm I get an email back that says that the logistic center is closed because of the snowstorm which is sort of BS because everything is back to normal, roads are fine and businesses are open. As a matter of fact, they had subcontracted UPS and I actually see UPS trucks on the road...
From then on, communication and follow-up from Freight Center is terrible and my crates are never picked up. I have to go empty handed to sponsor a conference that costed my company $5K.
And to top it all off, a few days later I get an email in which they claim to be "deeply sorry" for what happened but telling me that due to the cancellation policy, they will only refund 85% of what I had paid. So, there you go...
Luckily I could take a few hand samples with me, so my "sponsor desk" wasn't completely empty.
And luckily I spoke with my bank, initiated a dispute for the payment and got all the money back. Not because Freight Center understood that they could not charge me for this, of course, but because my bank did.- Rating 0 out of 5
-
- Erika R.
- Fairfax, CA
- 45 friends
- 7 reviews
If I could give it a zero, I would. Booked my shipment over a month ago and I have yet to receive my $4000 piece of exercise equipment. I have been given the run around for 3 weeks. They finally found my equipment in a warehouse without any shipping info on it and they keep assuring me it will be put on a truck. Each day that goes by without any confirmation, I call to talk to the manager in charge of my case, and go right to her voicemail. The original person who set up my shipment is no longer with the company and the manager is no help at all.
Mind you, this is only a 2 day drive for the trucking company...and it has been well over a month now. Still waiting...
My business is dependent on this delivery, and without it, I am losing money every day!
DO NOT USE THIS COMPANY!!! - Rating 0 out of 5
-
- heather w.
- La Canada Flintridge, CA
- 1 friend
- 82 reviews
This company is the worst. I spent $650 shipping a piece of furniture from Seattle to Los Angeles and it arrived with $900 worth of damages and it took over two months and many phone calls. After many back-and-forth emails and phone calls I received $20 in compensation for the damages. This was a piece of furniture that was my mothers and meant a lot to me. If I could write a zero on the review I would they have the worst customer service and I wouldn't trust anything with them. - Rating 0 out of 5
-
- Mary F.
- San Jose, CA
- 1 friend
- 108 reviews
I used Freight Center to ship 2 boxes and a designer sofa. They saved me $200 as a broker and the actual carrier was YRC. Beware that your cargo is not insured. The shipper showed up early. When it arrived, I rented a Uhual to pick it up and they gave me 3 boxes - no sofa! (The other box was unlabeled and some poor soul will never get it back I'm sure!). I panicked but fortunately after walking around their whole warehouse found it (it was large and well labeled). Overall I spent around $600 and shipped from the East Coast to Cali and averted a potentially disastrous result.
The negative review is because I recommended it to my friend. In her case, the shipper never showed up. The pick up was rescheduled from a Friday to a Monday and she had to change her flight (she was moving across country). Still no one showed up. She shipped FedEx instead. 3 months later her credit card company refunded her the charge but Freight Center still is billing her for the 10% cancellation charge (over $50!). - Rating 0 out of 5
-
- Matthew A.
- San Diego, CA
- 121 friends
- 3 reviews
DO NOT USE THIS COMPANY!! My mother and I were set back 2 weeks from moving in to my new apartment in New York because they messed up my shipment. And WE had to fix the issue and arrange for a completely separate freighter to take my stuff from FreightCenter's warehouse in San Diego to my new apartment. We have not only had to spend a LOT more money to get it here (still a week late) and to arrange for last-minute lodging, we had to dedicate all of our time to contacting multiple company's within FreightCenter's contracts because they wouldn't do it for us and their policies are designed to TAKE YOUR MONEY. Although the issue was escalated as high as possible, the Director of Marketing (John), the Freight Supervisor (Lisa), and her Director still could not sort out the issue and told us WE would have to pay the extra costs. Not only were they extremely difficult to contact amidst this issue to find where my stuff was and to sort the shipment out, they also responded with TERRIBLE attitudes which in the end only served to set our shipment back even further because it took so much time. Neither FreightCenter nor the companies they employ took responsibility for their mistake, and in the end they told us WE had to fix the issue. Because I was starting an intensive medical program a week later, I cannot express enough how stressful this move became because we used this company. Freight Center not only never shipped my stuff from where they picked it up in San Diego, they also severely mistreated me and my mother in trying to sort it out and in the end just decided to wash their hands of us and left us to sort the issue out ourselves. It does not matter how cheap it is....DO NOT USE THIS COMPANY!!! - Rating 0 out of 5
-
- MongQ T.
- Glendale, AZ
- 175 friends
- 6 reviews
freightcenter.com is FRAUD.
This company would blast your phone once you're interested in doing business with them. Once they get a hold of your credit card number, things will go downhill from there. Don't expect them to be professional once they get your money.
I wanted to ship 2 industrial sewing machines at 200 pounds each. The invoice came in and they documented it for 300 pounds each. I tried calling them before they come pick the machine up to reconfirm the weight. No one... Not until it was already picked up that they told me, "the pallets alone are 50lbs each and the price cannot change because we gave you a discounted price." [So if the machines are total of 400 pounds and pallets are 50lbs each, total weight should be 500lbs? Nope, they charge an extra 100lbs... just because].
I was told that they will send people to come to package my machines for me and will ship them off. The pick-up men came with their bare hands. I asked them if they are going to package it first prior to taking the machines away. I got little to no English response. So I called them again..."Yes, they are taking the machines to the factory to package them there. Blah blah blah blah, and call us next week to check in for the tracking number."
What kind of service expects the customer to do all the work? A week passed, no tracking number so I emailed them. The machines arrived on time (probably the ONLY THING they did right). But wait...
They came on old and broken pallets. The machines were poorly packaged and wrapped with loose belts. The machines fell over (image at a weight of 200lbs) and were delivered on their sides on their old and broken pallets. Pictures were taken and even the delivery man admitted to poor packaging and wrote it down on the delivery description.
$500 machine/each, $850+ to ship... Arrived BROKEN. I filed a claim. Called twice...
"I don't think you bought insurance."
"They're not going to give you your money back..."
"Give us a call back..."
Their scam system is clear... Once they have your money, you do all the calling.
LESSON TO BE LEARN. RESEARCH THE COMPANY PRIOR TO DOING BUSINESS WITH THEM. Their complaints and unhappy customers are endless online. NEVER DO BUSINESS WITH THEM.
UPDATE: after 6 months, they denied coverage. - Rating 0 out of 5
-
- Jeannie O.
- Temecula, CA
- 134 friends
- 32 reviews
I used Freight Center to send a large 100 lb. shipment from the west coast to the east coast. It arrived safely and the customer was happy. Five days later I get a call that I owe them $60 more because the driver had to use his lift gate. It was a 100 lb. shipment from a residence to a residence! Neither one had a dock. Called the truck company, was told that the charge was $10. at each end, but they would not charge this to me, because Freight Center should have charged that in the first place. I wrote Freight Center a letter stating all of the above information. Today they charged my card for $60. Isn't this theft? Fraud? Should have read the Yelp reports before using this company. Everyone has the same experience, I will fight this until I get my money back. Do not use this company!!!! - Rating 0 out of 5
-
- Ali A.
- Fremont, CA
- 62 friends
- 37 reviews
freightcenter.com is FRAUD. Shipper weighted each individual boxes to be hundred percent sure that the weight is accurate to ship with this company. In fact, we gave over 30 lbs to be on the safe side since a wooden pallet was used.
Now the company rep came back and said "You shipment was over weight, and we will be charging you extra (hundred plus dollars for the shipment".
The funny part was that I weighed my shipment once arrived. I weighted every box that came on the pallet, since I was suspicious that I had a missing box. Found out that my shipper forgot to include in the pallet - no big deal. But I had an opportunity to weight my shipment and confirm the weight sent by the shipper.
This company is FRAUD. They come up with their own extra charges and screw up the shipping payer.
Please stay away from freightcenter.com.
Pay twice more to UPS and save yourself headache. - Rating 0 out of 5
- Christine R.
- Manhattan, NY
- 18 friends
- 19 reviews
Completely agree with Meryl A. Would never use this company again... here's why:
1. Quotes: original guy I was working with told me to measure my boxes and give him the exact measurements, which is what I did and I even paid OVERAGE on the boxes so that they wouldn't come out to a back charge. I still ended up being charged overage, even after paying for it.
2. Pick-up: I didn't pay for them to load the truck b/c there was a fee for that. We were to load the truck ourselves. However as the delivery kid gets to the pick-up location he starts loading the truck himself and says it's not a problem. Well now the company wants to charge me the fee because their employee loaded the boxes with his own free will.
3. Delivery: same thing at delivery. I didn't pay for them to deliver my boxes b/c there is a fee, but again, here comes the delivery kid with a dolly bringing the boxes into my apartment building. And now the company wants to charge me for that fee as well!
Correct me if I'm wrong, but it's shady when you don't agree to service (b/c there's a fee and I could easily do it myself), yet their employees willingly do the job and now the company wants to charge me for what their employees agree to do on their own. It's not fair and its' not good business. Sneakily trying to make money off customers is not good business.
4. In addition, my boxes were damaged and many items were broken. They don't allow you to ensure the boxes when it's household items - as I was told by one of their employees.
5. I appreciate the fact that the company took my side on the reimbursing the delivery unloading fees, but they are still charging me for pick-up fees that their employee willingly did on his own.
I'm highly disappointed as I thought I was getting a deal shipping boxes from AZ to NY. But all I have now is a headache with extra charges that could have been avoided if their delivery people were honest and forth-coming with information. Wouldn't recommend this company for freight shipment again.
Some of the people responding to emails are very friendly - other are blunt and rude.
Example: Knowingly allowing the carriers driver to load the freight and use the liftgate is consent to the service.
No, when you're employees do this ON THEIR OWN, it's not consent to service.
,
1. Quotes: original guy I was working with told me to measure my boxes and give him the exact measurements, which is what I did and I even paid OVERAGE on the boxes so that they wouldn't come out to a back charge. I still ended up being charged overage, even after paying for it.
2. Pick-up: I didn't pay for them to load the truck b/c there was a fee for that. We were to load the truck ourselves. However as the delivery kid gets to the pick-up location he starts loading the truck himself and says it's not a problem. Well now the company wants to charge me the fee because their employee loaded the boxes with his own free will.
3. Delivery: same thing at delivery. I didn't pay for them to deliver my boxes b/c there is a fee, but again, here comes the delivery kid with a dolly bringing the boxes into my apartment building. And now the company wants to charge me for that fee as well!
Correct me if I'm wrong, but it's shady when you don't agree to service (b/c there's a fee and I could easily do it myself), yet their employees willingly do the job and now the company wants to charge me for what their employees agree to do on their own. It's not fair and its' not good business. Sneakily trying to make money off customers is not good business.
4. In addition, my boxes were damaged and many items were broken. They don't allow you to ensure the boxes when it's household items - as I was told by one of their employees.
5. I appreciate the fact that the company took my side on the reimbursing the delivery unloading fees, but they are still charging me for pick-up fees that their employee willingly did on his own.
I'm highly disappointed as I thought I was getting a deal shipping boxes from AZ to NY. But all I have now is a headache with extra charges that could have been avoided if their delivery people were honest and forth-coming with information. Wouldn't recommend this company for freight shipment again.
Some of the people responding to emails are very friendly - other are blunt and rude.
Example: Knowingly allowing the carriers driver to load the freight and use the liftgate is consent to the service.
No, when you're employees do this ON THEIR OWN, it's not consent to service.
,
- Mary D.
- Somerville, MA
- 5 friends
- 34 reviews
If I could rate this
company any lower, I would. Simply put these guys are trying to make a
sale on their service, but have no sense of responsibility to deliver
what they have been contracted to do. Planning a meeting? Don't think of
using this service. My parcel arrived, 2 days late, after spending over
a thousands dollars to ship. When it came time for pick-up, they didn't
know who I was, what company I work for, the pick-up location, or the
packing servcies contracted. I called to try to straighten this out, and
was transfered to 3 different customer service reps. Rep # 3 promised
that a manager woudl call me back today, and of course, and not to my
suprise no one called me back. Funny thing, they can't stop calling you
when they are tryin to get you to committ, or to spend your money, but
when you need to confirm their service commitment, they are no where to
be found.
I hestiated before booking this service, because I hadn't read a reveiw, and I want to provide this feedback for anyone who is considering Freight Center. I would say the one word I would use to characterize this company, is disaster. Book with them if you want your shipment to be a total and complete disaster.
I hestiated before booking this service, because I hadn't read a reveiw, and I want to provide this feedback for anyone who is considering Freight Center. I would say the one word I would use to characterize this company, is disaster. Book with them if you want your shipment to be a total and complete disaster.
- Jim A.
- Northridge, CA
- 0 friends
- 15 reviews
FRAUD FRAUD FRAUD!!!!! These clowns will quote you one price, then charge you again months later claiming you were overweight!
I purchased a handicapped scooter lift off of ebay (Pride backpacker MV) which has a weight of 195lbs (verified by manufacturer). The gentleman that shipped it did so from a professional loading dock and weighed the shipment, with pallet at 240lbs. Makes sense, 195 plus a 40lb pallet. So imagine my suprise when FreightCenter said I had been rebilled by YRC freight for 195lbs OVERWEIGHT! One could make a case for 5 or 10, but DOUBLE THE SHIPPING WEIGHT??????
Their "resolutions" department was completely useless. Gave me the runaround for MONTHS and I ended up where I started as they charged my debit card. When I called my contact, Mr Scott Brown, and explained I was going to file a complaint, he told me "good for you"".
In my opinion this was flat out fraud, plain and simple, with lousy customer service to boot. So now I am left ti filing a lawsuit which I will do out of the principle alone.
I purchased a handicapped scooter lift off of ebay (Pride backpacker MV) which has a weight of 195lbs (verified by manufacturer). The gentleman that shipped it did so from a professional loading dock and weighed the shipment, with pallet at 240lbs. Makes sense, 195 plus a 40lb pallet. So imagine my suprise when FreightCenter said I had been rebilled by YRC freight for 195lbs OVERWEIGHT! One could make a case for 5 or 10, but DOUBLE THE SHIPPING WEIGHT??????
Their "resolutions" department was completely useless. Gave me the runaround for MONTHS and I ended up where I started as they charged my debit card. When I called my contact, Mr Scott Brown, and explained I was going to file a complaint, he told me "good for you"".
In my opinion this was flat out fraud, plain and simple, with lousy customer service to boot. So now I am left ti filing a lawsuit which I will do out of the principle alone.
- Ari M.
- Los Angeles, CA
- 0 friends
- 21 reviews
Good prices, terrible customer service and won't ever help dispute rebills
- Meryl A.
- Los Angeles, CA
- 0 friends
- 4 reviews
I will never use
this company ever again...! They picked up a piece of furniture to
deliver to a client of ours...and got it delivered to her broken in
pieces beyond repair...after sending them all the photo's and putting a
claim through nothing has been done...! Every time I call there is never
anyone that can do anything about it! They are careless and just want
to take your money...and don't care about anything else...they pick up
the furniture and subcontracted it to 3 different delivery services
until it got to my clients house in Illinois from Los Angeles. When I
threatened to call the better business bureau they said if you do...than
no one here will speak to you...or be able to help you and hung up on
me. Well no one speaks to me or helps me anyways...! So don't trust
them...!!! Horrible service and unreliable...!!!!
Comment from Terese K. of FreightCenter
Business Manager
Business Manager
- Larry M.
- Escondido, CA
- 28 friends
- 37 reviews
Well, this is the second time I used FreightCenter.com
and the results weren't as good as they were the first time. I'm not
really sure if it was totally their fault, but the carrier they chose
(YRC) definately made them look bad.
I worked with the same account manager and everything seemed fine. Pickup was to be between noon and 5 with a one hour call prior to pickup. When it was 4 I called and asked what was going on. Sandy called YRC and found they wouldn't be able to pick it up that day. That was a problem since we had an early flight out the following day.
She told me that pickup wasn't guaranteed, but that I could take the boxes to the YRC terminal about 40 minutes away. Well, I would have GLADLY done that if they would have told me I would be waiting all day when YRC had no intentions of picking up my boxes. How rude of YRC not to call.
I took the boxes to the distribuation center.. long story but here's the shortened version. The YRC manager told me that he knew it wouldn't be picked up because, get this, 'they were more concerned about the business customers that did $10,000 or more a day in business with them." What??? Then I found out that they actually did have trucks out in my city that could have picked up the boxes but someone had written down the wrong date for pickup! Then, to prove that they really weren't paying attention, YRC called me the next week asking about the pickup.
I called FreightCenter to complain about YRC but it took 5 calls to 3 different supervisors to get a return call. At least the person I talked with said she would talk to the YRC rep and offered me a discount next time I shipped with them.
My advice:
1) Don't use YRC
2) Ask if there is a distribution center where you can drop the boxes off (if you can fit them in your vehicle). This will save you money and time waiting at home. Also, you will avoid being surprised by a company that says the pickup date and time isn't guaranteed.
I worked with the same account manager and everything seemed fine. Pickup was to be between noon and 5 with a one hour call prior to pickup. When it was 4 I called and asked what was going on. Sandy called YRC and found they wouldn't be able to pick it up that day. That was a problem since we had an early flight out the following day.
She told me that pickup wasn't guaranteed, but that I could take the boxes to the YRC terminal about 40 minutes away. Well, I would have GLADLY done that if they would have told me I would be waiting all day when YRC had no intentions of picking up my boxes. How rude of YRC not to call.
I took the boxes to the distribuation center.. long story but here's the shortened version. The YRC manager told me that he knew it wouldn't be picked up because, get this, 'they were more concerned about the business customers that did $10,000 or more a day in business with them." What??? Then I found out that they actually did have trucks out in my city that could have picked up the boxes but someone had written down the wrong date for pickup! Then, to prove that they really weren't paying attention, YRC called me the next week asking about the pickup.
I called FreightCenter to complain about YRC but it took 5 calls to 3 different supervisors to get a return call. At least the person I talked with said she would talk to the YRC rep and offered me a discount next time I shipped with them.
My advice:
1) Don't use YRC
2) Ask if there is a distribution center where you can drop the boxes off (if you can fit them in your vehicle). This will save you money and time waiting at home. Also, you will avoid being surprised by a company that says the pickup date and time isn't guaranteed.
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5/52015-10-15"My motorcycle was shipped with zero hassle, and arrived ahead of schedule and in perfect shape. It was shipped twice. Denver to Boston and back. Friendly service too. You e got my future business!"
5/52015-10-14"Have used Freight Ctr a number of times in past. I sell and ship Antique/Vintage furniture nationwide and have always had good results with them.
Ed Michinski
StonehouseAntiques.com"
1/52015-10-14"WARNING!!
Do not use FREIGHT CENTER for ANY shipping needs. They stole money from our account as we had to pay an agreed price of $632.85 prior to shipping. We gave them all the info., dimensions, weight, crated the tools we had to be delivered and PAID IN FULL prior to shipping!! $632.85 is what we were supposed to be charged for the shipping of the tools from FL to MA. WE were PAID IN FULL. There was a dock there, at both locations, that was used by the delivery person.
Two weeks AFTER delivery, we were charged an ADDITIONAL $990.73 that was taken from our account!!!! We were unsuccessful in our attempt to get that money BACK!!!!
This company is a RIP OFF!! then they actually tried to charge the business that the tools were delivered too!! OMG!
We had to close that account and it was a nightmare and still is as we are still unable to recover our money that they took!!!
NEVER USE FREIGHT CENTER!!! WARNING!!!! we ARE OUTRAGED!!! "
1/52015-10-09"I paid extra $ to have it time critical shipped. It arrive 3 days late and damaged. Damage was noted by YRC freight agent who received the shipment. Then I was charged additional $ for overweight. My shipping charges should have been returned to me according to Scott Brooks of FreightCenter but I have received nothing. VERY DISSATISFIED. "
5/52015-10-09"THEY WERE GREAT, VERY SATISFIED. DO NOT KNOW IF THE ITEMS ARE DELIVERED AND WHAT CONDITION WAS THE ITEM WHEN THEY WERE DELIVERED TO THE ADDRESSES. ALFRED SINISGALLI."
5/52015-10-08"I have used FC several times in the past few years and have always been satisfied with the service. I just shipped 3 crates to 3 different locations and everything arrived on-time and intact. Two of the crates I was the shipper and the receiver so I saw first hand the entire process. They are also very helpful when calling the service center for tracking and walking you thru the process.
*I wish there was a way to get an accurate weight at the depot so that there are no back end surprises. Estimating the weight between a high and a low for an "estimated quote" and then getting the actual weight upon drop-off would eliminate back end charges. They are my shipping choice from now on! "
5/52015-10-08"Our contact at Freightcenter was excellent. We were kept informed every step of the process. The price was very competitive, and the execution was flawless."
5/52015-10-08"The complete deal from understanding your needs to fulfilling requirements in a timely, efficient manner."
5/52015-10-08"Our experience with FreightCenter has been very satisfying. Angels is outstanding to work with and we will continue to use FreightCenter!"
1/52015-10-08"I paid for an on-time delivery - it showed up 12.5 hours late. I paid for three additional laborers to assist with the move - none of them arrived. It negatively affected many aspects of my job, making my company look very unorganized and unprofessional. I could not be more disappointed in the service."
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